BoxLunch — Local services in Glendale

Store is great...been shopping for years but depends who is working. Generate had a great experience tonight seemed a bit busy due to holidays. One of the workers seemed really snippy at other employees. I had gotten my purchase and noticed another person with a larger bag so I asked if I could have a larger bag as well as this was a gift. She snapped back at the employee and said no we don't have any. I pointed at other customer shrugged and said ok then. Most everyone there is very kind. This person wasn't directly to me but made another comment to other cashier when she had me move aside for a moment so she could help next customer then person intervened and said..nooo you take this customer sliding her customer over to her. I get it, it's the holidays there's a lot of rude customers to put you in a mood but you still should treat every new customer like it's the only one you've had that day...other than that, I shop there often and will continue but if that person whom I assume is a manager (based on her tone with fellow employees) is ringing up I'll ask for someone else. Otherwise I'd...

Grace the manager at Arrowhead refused to let me use my 25% off coupon that I got when I ordered online which I order at least twice a month for pickup at westgate. She is rude and stated I needed to use within 10 days of my pick-up. She wasn't in my account nor was my pick-up at that store. Just Rude and definitely horrible customer service. People like her shouldn't work with the public. And cost companies money no management skills whatsoever. Will never deal...

The place is amazing and full of great stuff. The only issue is whoever is working, I went there today with my mom and the store manager was rude to my mother and would not give her the district managers phone number. She told my mom that she didn't have an account when it was literally on her phone, while giving her attitude. My mom had to file a whole complaint on her. Be prepared to deal with attitude and disrespect when you go to this store. Hire nicer...