Polo Ralph Lauren Factory Store — Local services in Glendale

So I guess this store disrespects veterans for no reason. I came in to get a shirt and asked for a Veterans/military discount and he said "Can't without seeing identification." So I showed my veterans ID card, which he ended up wanting to see it by holding it. He kept antagonizing me and trying to tell me it was a fake. At first I cracked a smile, but he wouldn't let up. Kept saying it and started embarrassing me in front of people. Finally, he states that he's joking (after "joking" about it 4-5 times). So I asked if he could just ring me up, because at this point I was embarrassed and felt disrespected. After a subtle apology, he then says "If you served, what branch?". IF? At that point of interrogation I finally just told him never mind, I didn't want the shirt anymore and we left the store. We spent more time getting hassled at the counter then we did shopping! I was going to ask for a manager at this point, but the guy was training another person, so I figured he was of some sort of management so I didn't bother. Unfortunately didn't get his name, but he was a Latino male working between 6-8pm on July 6th, 2024.

I know nobody cares for a "well I'll never shop here again" post, but I'm posting this because I just hope this guy doesn't continue to train others to be that way since he was obviously training someone...

It is very important to make publicly a very pleasant experience I have at the polo's factory store Glendale az. That's because this remarkable associate and manager of the store who is always giving the best service, She wil walk you through all you shopping selection and she will make sure you will walk out the store happy and satisfied not just for the fine and very created single piece of they colección you have just got but for the shopping experience you just have thanks to all polos factory store associates at Glendale az and a very special thanks to this wonderful associate (ROSA) who is also manager at the store and if she gets to serve you when you at the store you will be impressed by her no doubt, she will make you said and think the same way I am spiking out and getting this review to the public is important to me in order to show my total appreciation and thanks. Thank you...

The manager that was on duty this October evening was extremely rude to me and spoke to me in a threatening manner. I had a very unpleasant shopping experience. The manager doesn't care and has represented Polo Ralph Lauren in an unprofessional manner. As a result, I will not shop with Polo Ralph Lauren again. I would not want to financially support a business that fails to respect me as a longstanding customer. Corporate power that stands above the consumer should not be awarded with future business. The management at Polo Ralph Lauren has sent a clear message that they do not value or appreciate my business and this company will not have it in the future. Furthermore, I would not recommend or advise anyone to support or shop with Polo...