Macy's — Local services in Glendale

Went shopping with my family on Sunday, September 10th when we went to checkout by juniors, the cashier (Nancy) was super slow, this was around 4:50pm. Every time she talked to her coworker she would stop doing what she was doing. Before she even checked us out, she told us to wait while she organized some clothing and it was just two items and I worked retail before so I know that customers come first before anything so she definitely could have waited to checked us out first. After we brought her attention with it she told us that if she didn’t organize them she would get told something by her superiors I guess that’s who? I would just really appreciate if the workers would be more customer oriented and customers first instead of being scared of being scolded for not doing go backs or organizing clothing before taking care of customers. Macys lately has been lacking customer service for a while and I have been having bad experiences as well, from jewelry department ladies telling me to look at clearance items instead of the items displayed on the cases, which made me feel targeted as if they were saying I couldn’t afford them, from the fragrance department asking me frequently questions after questions and staying way to close to me after they were told that I was just curious of what a fragrance smelled like as if I was going to steal something. Which I know they were doing they’re pretending job as wanna be “LP” but they should leave it to professionals. Macys employees really need to be retrained on how to treat customers with respect and to not judge as to how we (customers) dress or look like. My family and I like Macy's deals and offers, and we would just really appreciate a good...

What a disaster! Went to this location yesterday to pick up a cashmere overcoat my wife has been wanting as a Christmas gift. I first went to the Scottsdale location, but found they were out of stock. A quick stock lookup showed 3 were available at the Arrowhead location. I tried calling to hold one for pick up, but no one answered my multiple phone calls. I drove out to Arrowhead to find and purchase the coat, and was surprised by the disarray and lack of organization in the store. I walked to the section where the overcoats were and was unable to find what I was looking for. When I approached a floor associate and showed her the item number, she scoffed and walked off. After she walked about 20 feet, she stopped, turned around, shrugged her shoulders and motioned to follow her. Apparently one needs to be a mind reader at this location. We walked to the overcoat section I had just been in minutes earlier, and I reiterated that I was unable to find the specific coat I was looking for. She turns, says, “Just a minute”, and walks off to the back room. After about 10 minutes of waiting, I left, but right before I walked out the doors, I noticed a total of 5 of the specific overcoats, including the 3 sizes of stock I was looking for, mixed in with all of the leather jackets. Completely out of place for that type of coat. I’ve never been treated so rudely by a sales associate in my life. If sales are suffering, I can certainly see why. Who wants to deal with a rude employee, who apparently I was an inconvenience to? Good luck trying to find what you are looking for at this location. It was by pure luck that I happened to notice the misplaced overcoat I was...

In Macy's Fine Jewelry I had a very non-customer centric experience yesterday, and then what happened to me today compelled me to finally post since a store manager was not available. I was in the market for a man's fine jewelry round box chain. Given Valentine's holiday I recognize the jewelry counter is very busy. However, in my long wait nobody acknowledged me. Although where I was (men's chains) was a customer being helped, there were two associates near the escalator talking, not helping customers and not assisting customer flow. Somebody does come and help, I pick my necklace and leave.

Then, 13 hours after my purchase my husband opens his gift before church. And as we unclasp the chain the clasp comes off the loop and we can't secure it. I am not worried, I have my receipt, all the tag. I figured I can simply go and exchange it.

Not so. Since the tags were no longer attached (they came off the clasp hook, they are not stretched or broken) If I want to EXCHANGE it, not refund it, I have to pay $30 more for a maintenance agreement. Translation: I need to pay $30 to cover Macy's lack of workmanship in a piece of FINE jewelry?

The manager, Sharon, would not deliver the news. She had her associate do it for her. I navigated the store to hopefully find a customer service location so that I can politely express my complaint. And I learn there isn't one, and that the manager that Fine Jewelry reports to is in office tomorrow.

I guess what I could have done was reloop the tags in the clasp and claim they were attached, but I didn't think the ask for an exchange was unreasonable.

Luckily, fast fix fixed it in 10...