Midwestern University Multispecialty Clinics — Local services in Glendale

I’m in need of a new doctor for myself and my three young children, so I tried to transfer to a closer location and get an new dr for all three kids scheduled. My initial call went smoothly, and everything seemed fine.

But later that same day, I started getting blown up with urgent calls like there was some emergency. I called back immediately, only to be told I couldn’t keep the appointments unless I contacted my insurance to switch the primary doctor for all three kids—before they’ve even seen this new provider—and then call back with a reference number.

So I rushed to call my insurance, trying to get this done before we leave town. Turns out, this whole process was completely unnecessary. According to the insurance rep, I was being asked to do their job, and there was no need for a reference number at all.

When I called back to explain this, I got pushback from a supervisor. Frustrated, I hung up to take a breather and started looking for a different office altogether. Then I got another call—from a manager—just to tell me I was wrong.

What kind of circus is this?

Completely disorganized, unprofessional, and way more stressful than it ever needed to be. I’ll be sure to...

I was so happy with my initial consult with Dr Marisa Jacobs! So easy and refreshing! However, upon my first visit with the need for prescriptions, Dr Jacobs failed to send them properly. I called, and called, and CALLED the clinic trying to reach someone. Nearly impossible. I left voicemails with no response. I sent messages in the portal with no response. I finally harassed them enough over the phone to ACTUALLY help me. Dr Jacobs was aware that I would be temporarily relocating to CA for 3 months. She so definitely assured me that I could have my controlled substance rx transferred across state lines. When I needed my refill, I had to spend another hour on the phone trying to reach someone. This is when I finally learned, Dr Jacobs lied to me. I cannot have my rx transferred across state lines. I kindly informed her of this so she knew, assuming she made an honest mistake, to which she responded that she was aware this. She apologized “IF” she gave me the wrong information. I absolutely do not recommend dr Jacobs or this office for any reason. Don’t let...

One star for the dental clinic. After we signed an agreement for the cost and I paid 104 dollars the university changed our deal. My student and a doctor told me they were going to provide lower implants and denture and build a new denture for the top. We agreed. I returned for more xrays and the machine was broke. So I was taken for analysis of my dentures that was going to cost additional money. We went from 149.00 to 279.00 to 149.00 then back again to 279.00 ow after o paid 104.00 they surprise me with additional 130.00. But! The sample.machine is broke also. Tha k goodness both machines were broke. Because now instead of me volunteering my old dentures to use, I find out, now, they are required. I bailed out of this train wreck after only losing 104.00 to find I am not compatible with MWU. The handbook given to.me is not accurate about written agreements or communication. I had hoped to increase my...