CVS — Local services in Granby

I recently had to pick up a prescription my doctor sent to CVS after an appt with him. I left his office and drove to Granby to pick it up as I received a text that they had received it and were processing it. As I wasn't feeling well, I chose to go thru their drive thru pick up. Unfortunately when I pulled up there was a sign that the drive up was closed due to staff shortage. I reluctantly drove around and parked my car. Upon entering the store, I headed to the back of the store only to find the pharmacy closed up with another sign that they close every day for lunch between 1:30 and 2pm. I checked the time and it was only 1:40. I understand people need a break and the fact they maybe need to close down but I would have thought they would do this earlier like 12 or 12:30 when most people do lunch. Anyway, the fact I wasn't feeling well, needed my prescription, and wasn't going to drive 10 miles home and 10 miles back the way I felt, I had no choice but to wait 20 mins. When they reopened a man asked me if he could help me. I told him I was picking up a rx. He pointed to his right and said go to pickup. I didn't realize I was at the wrong window. I didn't see any sign at that window but went in the direction he pointed. I passed a window and kept going until I found where it said pickup. The woman there took my info and said she had 2 for me. I just want to say that neither of these employees were personable at all. Maybe working with the public isn't their thing. Or maybe only having a 30 minute break wasn't enough for either of them. I just hope next time I need a prescription, I'm smart enough to have it called in to a different location. I don't care to go back...

They have minimal store staff as nearly every grocery and retail stores do these days. But whenever I've asked someone for help, they point me in the right direction. In one case, I needed an OTC specialized pain reliever and it was in two places in the store because it has two purposes. The staff member showed me both, and pointed out the ones that were cheaper. I really appreciated that since insurance didn't cover it and it wasn't cheap.

I've had great service from the pharmacy. They are a smaller store than Southwick but more convenient and in-state so I find it easier to keep all of our prescriptions there. For some I have to call two days before I'm out to ensure that they get the order in on time. Their supplier doesn't deliver weekends. In most cases I put my scripts on auto-refill when available and I get text messages with updates and reminders. I find the app is easy to use and has most of the info I need.

That said, when I have to call, I get a prompt answer 95% of the time. I rarely go in and instead use the drive thru even if there's a line. When I do go in, there's rarely a wait. The one exception is when I got my Covid booster - I waited 30 minutes past my appointment and the guy giving it wasn't the best.

I've used other CVS stores - Southwick is great, Simsbury ok, Avon very good. Granby is local and their staff pretty much has stayed the same. Kind, helpful, and quick unless someone in front of me has a question for the pharmacists. Keep in mind that with Covid, it's better to use the app or call in advance if possible because staffing everywhere is tight but they do a great job with what they have. I've been using this pharmacy for...

Picked up 2 prescriptions. I is a liquid where you have to change the top/stopped once opened. The stopper was faulty because when I gently squeezed the bottle to soak the top with the solution it popped out of the bottle and most of the solution came out of the bottle. I went right back in and explained what happened. The first person could not help me so he got help. The person he got to “help” already looked annoyed when she came to the window and rudely said “there is nothing i can do you need to contact insurance for another or the manufacturer because when we gave you the bottle it was fine.” “Or you can pay 75 dollars for another one now”. I had only paid about 30 dollars. I left and had called corporate for cvs. The women i spoke to was nicer and she even informed me I could use good rx and only pay 30 dollars for a new bottle instead of 75. Not sure why the women at the window couldn’t tell me that. I have had 2 issues with this same person being...