Granby Garment Cleaners — Local services in Granby

I never write negative reviews, but the way I have been treated is unacceptable. I am a huge supporter of small businesses, so I was happy to give them a shot. I brought in a backpack for the zipper to be replaced. He took a deposit, and I was quoted a week. I had to contact him a week later only to be told it could not be done. Ok, fine. I accepted a refund of my deposit.

I had a shirt to be altered, so I dropped it off on 10/2 - 3 weeks before the event I need it for. I was again quoted a week. I stopped in on 10/9, after not hearing from them for a week, was told they needed more time because he just got back from having Covid (this was stated on 10/9 that he had been back for two days) and had a backlog of work. I was promised it would be another couple days. Fine. Now over two weeks have passed (10/17) and I had to call; only to be told that 1) it was set aside by the tailor he outsources to and couldn't be done 2) he failed to communicate with me because he had Covid (again, he told me on 10/9 that he had just returned, and I heard nothing for ten days) and 3) I was being rude for expressing frustration that my shirt is now - 15 days later - unaltered and I need it for Monday. There was no communication, no apology, no accountability. Just "I hAd CoViD!" - which while I recognize is a reason to miss work, blaming it for your mistakes it is not an excuse to treat your customers this way. By means of a solution, I was told I could contact the tailor in Agawam to get my shirt returned, or wait until Saturday morning when it will be back in his shop. I now have a shirt that is 3 sizes too big and can't wear it to the event, despite dropping it off weeks ago.

DO NOT USE FOR TIME SENSITIVE ITEMS OR IF YOU WANT COMMUNICATION ABOUT...

Glowing Review for Granby Garment Cleaners

I cannot say enough good things about Granby Garment Cleaners and its incredible owner, Ray. I recently found myself in a difficult and unexpected situation that required a last-minute alteration to a military uniform. Not only did Ray take care of the alteration promptly, but he did so after hours—going above and beyond what anyone could reasonably expect.

Ray even offered to stay open late or personally deliver the finished uniform to ensure I had what I needed in time. His kindness, flexibility, and genuine care made a world of difference during a very challenging moment. The town of Granby is truly fortunate to have such a compassionate and community-minded business owner.

As for the work itself—the quality of the alteration was extraordinary. Despite the tight turnaround, the craftsmanship showed a level of precision and attention to detail that one would expect from a job that took days, not hours.

If you are looking for outstanding service, top-tier quality, and a business that treats you like family, Granby Garment Cleaners is second to none. Thank you, Ray—you’ve earned a...

After picking up my dry cleaning, I noticed one of my shirts had a couple water stains from an iron. A few days later I brought the shirt back and asked them to redo it at no charge and they agreed (