Lox Stock & Bagels — Restaurant in Granby

Before you read this review, I want it to be known that this is the very first time I have ever felt it necessary to post a bad review on a restaurant. I’ve worked in restaurants for many years, and am a frequent customer of nearly all the restaurants in the area. I regularly came here for breakfast for a very long time. This past time, however, I noticed a man, claiming to be the manager, that I had not seen before. He is a short, younger man, with dark hair and large bulging eyes. From start to finish, this man was so incredibly rude to one customer after the next. Shouting, scowling, and rolling his eyes at both the customers and the staff. He seemed to be barking orders at the rest of the employees, who sadly just kept working with their heads down. Others in line, along with me, were in shock at what we were seeing, and we spoke amongst ourselves about it while we waited in line to place our orders. A nice blond lady on the staff looked at me and quietly said “I’m sorry about him”. Once I received my sandwiches, which he made, I noticed the order came out completely wrong. I specifically asked for no tomatoes, which my girlfriend is allergic to, and it seemed as if he put extra tomatoes on purpose. A bit disappointing when spending 30 dollars for a lox sandwich and a bacon egg and cheese. I would have been remiss if I did not say something, so, I approached the man as I was walking out. I stated to him “I can’t believe how rude you have been from the second I walked in, and it’s really disappointing”. To that he stated “have a nice day sir, OR NOT”. I will never be back here, and I will make sure to tell everyone I know to stay away. What a shame. Too bad I am not able to give 0 out of 5 stars...

OFFICIALLY BOYCOTTING Lox Stock & Bagels. I guess things are really changing in the world. Like customer service and proper procedure. My wife and I went to get a bagel with cream cheese this morning and we thought to try Lox Stock & Bagels as it’s been a long time since our last visit! 🤗 As always we mentioned her peanut allergy. The server said, “there’s peanut butter everywhere and theres nothing I can do” (basically telling me she cant get a clean knife in the back and change her gloves, open a container of cream cheese and give us the bagel). We skipped her sandwich and got a coffee. After we talked with a manager who told us, “I’m sorry but we have NO CLEAN KNIVES. And due to the politics and economy I can’t get enough people to work for me. It’s too busy for them to have to go in the back, clean a knife and prepare your sandwich.” We said we won’t be able to come back unfortunately. Manager said OK. I don’t believe this! Years of me working in restaurants and customer service, I’ve never heard anyone use excuses like that to refuse services. Minus well have said, “I don’t clean my restaurant and follow protocol anymore”. PS there was no offer at all from the Manager like a comped coffee or anything. I guess when you give up and decide the customer is no longer important then it doesn’t matter to you if people come in for business or not. Good...

Great bagel garbage sandwich my 4 year old said it perfectly (again FOUR YEAR OLD)….”eggs raw bacons raw its yucky cant eat this” Also they say its pre cooked so i ask for it to be crispy or heated again and Theyre rude on the phone i always order nicely then call back to ask why its wrong. $1,095 spent there in the last 12 months $12.00 of which was on accurate orders. I asked for everything crispy and burnt to avoid this and when I call back to explain I just ordered some thing that was wrong again they give me a lot of attitude. I just ordered a bacon egg and everything bagel this morning with cheddar cheese and she read back to me so you want a cheddar bagel?? Literally same mistake for the 180th time by my calculation. Wont say hey bacons cheap sorry or we messed up but rather take your business elsewhere and will literally say you were lying if you call them and say my sandwich is wrong. They also dont care about getting it right theyd rather defend their...