Valvoline Instant Oil Change — Local services in Grand Ledge

Overall, the oil change done by the actual techs was great, but the customer service and blatant sexism the CSR named Steven exhibited to me was unacceptable and quite honestly, infuriating.

My husband and I went in for a simple oil change in my car. I was driving. We pulled up to get checked in, my husband previously took my car in to get the oil changed so the account was under his name. The attendant made several comments about how "my husband must do all my car maintenance for me." sexist comment #1.

He never asked for my name, and started only addressing my husband by name. Again, my husband was not driving, I was. I don't know if he thought my husband was going to agree and "yuck it up" with him about how he "does all car work". But neither of us found it funny.

Next, the attendant asked that I do light checks with my brights, and turn signals. I accidently pressed my windshield wipers. The attendant laughed at me, and again made a comment about how my husband brings my car in for me.

He came back to the car and asked my husband if he knew how to reset my "check oil" light. I know how to do this, but apparently since "my husband does all my car maintenance" me, the woman, wouldn't know how.

The attendant then explained that the tech had to take off my skid plate to access the oil. I started making a comment about how Ford Escapes are built in a way where accessing things like the skid plate and battery are difficult. He completely cut me off mid sentence to comment on my husband's hat, which had his work logo. Apparently he worked at the same place for six months, but was fired. He carried on with his opinions of my husbands work place (all bad). Extremely unprofessional, and rude to cut me off in the middle of my sentence.

Once the oil change was done, the attendant asked for payment, and showed surprise on his face that I was paying. I guess he thought my husband would be, based on this entire interaction.

Overall, very disappointed in the way the CSR treated me. My husband was just as angry and upset. We will not be back to this location, or any...

the store manager, chris is a fraud Claim Number: 3:C50163689 First of all, I'd like to start by saying, "I'm a long time Valvoline customer but I will never, NEVER use their services again. " November 2022, I went to Valvoline, grand ledge, Michigan to receive a full standard oil change. after i left the shop, assuming all was well, i drove home. approximately 20 miles later (20 miles distance to house) by engine began clunking and long story short, the technicians at Valvoline failed a major safety hazard, and didn't secure my oil drain plug securely causing all the oil to drain out and a mirage of engine problems, including an engine seizure and a declaration of vehicle totaled from a local repair shop (invoice include). Fast forward to today, 12/8/2022, i have no vehicle to drive and a $7,000.00 repair bill! I filed a claim with Valvoline and had a visit by the store manager, Chris, to inspect the damage, alongside Chris's assistant manager. After they evaluated the damage, i was told by Chris, we will contact you Monday. Monday comes along and I receive a call from Chris claiming he couldn't confirm the details of the invoice i gave him and stated "we aren't going to be able to help you out": and hangs up. I have no option to appeal? no higher authority to appeal my grievance with Chris? i wasn't even offered a refund on the oil change either, how about them apples? this company is a joke, I am sure we will receive a reply from Valvoline on BBB claiming no wrongdoing and state my claim is denied for such and such and offer no reimbursement whatsoever. we are furious and I promise, this fight is far from over!! -Keith Whitmore...

My husband and I are extremely frustrated. My husband received an oil change from Valvoline grand ledge location about 2 weeks ago. The service technician in the pit bay area ( under car) , when finished draining the oil, never tightened the oil drain cap and never had a manager verify it was tightened. 2 weeks later, my husband took his car to out shiners because the car was, running very badly following recent oil change. the technicians at out shiners in charlotte, were gracious enough to verify and inspect recent oil change and discovered that the cap under the oil pan wasn't secure and could be loosened with a few hand turns, cause all of the oil to dissipate leaving the engine to run bone dry and eventually cause engine to seize along with a barrage of other engine and mechanical issues. We had the car towed to Oscars autobody shop of Potterville which fixed what he could and in the end left of with a nearly $7,000.00 auto mechanic bill and an explanation of the damages cause by the oil change shop (grand ledge Valvoline) and that he deem the car a total loss, undrivable. We are at the current early stages of a vehicle claim, provided with letter from Out shiners management and techs, Oscars autobody service receipt and diagnostic report, another local mechanics testimony and the broken car as evidence. if the claim is processed and we are made available reparation's , a new vehicle and payment for reimbursement of tow fees, mechanics bill , then will will re-evaluate this review and leave a five star review instead. if not, we will leave our story and a star review every month for...