BIGGBY COFFEE — Restaurant in Grand Ledge

I have been a regular for the past month or so, and I LOVE coming to this Biggby. It is such a great atmosphere, but still, a place where I can focus and study in the mornings. The baristas go above and beyond and are extremely fast. As a customer who is here every morning sitting to study while drinking my coffee, I have been able to see them slow and extremely busy. They work as a team when busy and keep a positive attitude when slammed. If the drive-through seems slow, trust me, they are working hard and fast to get everyone's orders made! When they are slow, I see them cleaning and making sure everything is in working order. I have created bonds with certain baristas, and that is because of the fantastic customer service and the friendly atmosphere. This place has become my favorite study spot in the mornings...

Literally one of the worst bigbys in the Lansing area. I know they opened within the past year but I have been to this location several times within the past few months and they always get something wrong. The drink recipes are NOT consistent with corporate bigby drinks. Today I got a large iced latte with less than 4 ice cubes in it. The cup also had chocolate syrup all over it and I needed napkins to clean it up. Burnt to hell over extracted espresso shots! They never mix the drinks enough and you can see the syrup at the bottom of the cup.

Oh and make sure you use the drive thru! They seem to have a habit of serving customers inside last and...

Every time we come through the drive-through, it always takes forever for them to take my order. Not only that They never make the drinks correctly and it always tastes like straight espresso. Every time I get a breakfast sandwich from them, the middle of it is completely cold and it’s sad because I usually get the sandwiches for my kids and I can’t give my kids a cold sandwich. They worry more about asking if you want to leave a tip then they do actually making your order correctly. It’s just really upsetting because Biggby is my favorite over any...