Inland Cellular [Grangeville] — Local services in Grangeville

This review addresses recurring issues experienced with Inland Cellular's service and device support, observed across their network rather than being limited to the Grangeville hub.

Over the past few months, the cellular service has demonstrated significant instability, characterized by frequent dropped calls and extended periods where call functionality is entirely unavailable. This unreliability has substantially impacted communication.

Furthermore, a recent device upgrade for my husband has presented persistent problems. Since activation, the new phone has consistently underperformed. Despite multiple visits to Inland Cellular for assistance, no effective solutions have been provided. Support staff have primarily offered troubleshooting steps such as "updating the phone," which have not resolved the core issue. Renee has been extremely helpful and has tried diligently to fix these issues for us, but the issues still persist.

A tech suggested that the phone's performance issues stemmed from selecting a "cheaper" model. However, a device costing $700 does not align with the expectation of a low-quality product. This expense was incurred as part of a mandatory two-year contract renewal, making the immediate and ongoing malfunction particularly concerning.

Having been an Inland Cellular customer for 18 years, I can attest to a prior period of satisfactory service. However, the quality of service has notably declined within the last couple of years. The current combination of unreliable network performance and inadequate technical support for faulty devices has led to the decision to seek an alternative...

There has been a problem with the data/wifi for over three months, when I asked the inland cellular people at the GrangeVille store about the problem and when it will be fixed, all I get is that they are aware of the problem and are working on it. They may have some really poor technicians, because it shouldn't take this long to fix the problem. But we still have to pay our monthly bills for the poor service.

So to add to this, after still dealing with this extremely poor service with no end in sight, I decided to contact Idaho department of consumer affairs and registering a complaint. And the next day I received a call from inland cellular customer service LOL. I got the same b.s. answers, yes, we are very aware of the problem and are doing everything we can to fix it, yeah right. And this guy was doing everything he could to get me to take a discount he was offering, and I told him that I wasn't calling him for a discount, I just want what I pay for to work properly. I did end up taking the discount, and so far nothing has changed. Maybe another call to Idaho department of consumer affairs...

The service was not that great, but the staff were friendly. We renewed our contract and traded in our old phones that total to $230. So we were ask if we want a case and screen protector. And we did get one, thinking it will only add up to $100.I was hoping for a credit in my account thinking that we still have money left when I check we are charge $80 for the screen protector ,$90 for phone cover and $30 pro rate fee for 2 days difference in our billing cycle. I call the store and the costumer service but they can’t do anything about it. In short we blow $230 out of water , it feels like being punish for renewing our contract and it was not very clear about how expensive their accessories are. Well lesson learn do not renew your contract before your billing cycle and if I got $30 charge for 2 days in pro rate how much more if it is more than 2 days. Just make sure not to get any accessories there and check the prices, it is much cheaper to...