Kirkland's Home — Local services in Granville

I purchased a mirror at this location. At the time of purchase I informed the associate that I could not pick up the mirror until after Christmas which was about 2 1/2 weeks away. The mirror is larger and difficult to transport. I received a call from the store a few days before Christmas asking about the mirror I advised I would pick it up right after Christmas as originally agreed upon. The day before Christmas Eve I received a call from the manager I assume telling me that their policy is 7 days and that the item should’ve already been refunded. I explained that the original person had a convo of when I could retrieve the mirror. She told me that her team wouldn’t have told me that basically didn’t believe me at all. Also that they had a small store and it was big enough keep peoples stuff. I explained when I could pick it up and she ok and hung up. Def not a person who wants to keep customers coming back to...

Employees wete rude and would not exchange a damaged product because it had a Green Tag ... apparently the are not interested in providing Good Customer Service and their items are low-budget junk ... I will never shop at a Kirkland's store again ... I will give my business to a quality homegoods store like Pottery Barn where your business is valued and the products...

I purchased an outdoor loveseat, two comfy chairs, a large outdoor coffee table, and a bunch of decorative pillows for less than $600. I was amazed by the sales! And if you buy the furniture from the floor, they will give you an...