Public Storage — Local services in Green Brook Township

Passionate people make all the difference. Regina, to put it mildly, brings customer care to another level. I train customer service staff professionally for over 25 years for various Fortune 500 companies and I was compelled to give feedback for excellent service.

Once I completed my online request, Regina immediately called me thanking me for my business and pleasantly ask for a day and time to stop in and complete my application also to answer any questions.

She wasn’t pushy or using a use car sale person approach. It was more like a southern like bid to “Come on home, supper is ready, “ tone of voice. Now I am not sure if there is profit sharing or if Regina just has that gift of service, all I know that it’s rare and if there isn’t profit sharing incentives there should be with service like that.

I teach eye contact, smiles and mirroring the customer to enhance the customer experience and Regina had that organically. Not flirty, professional and polite.

The guided tour was pleasant, well as much as touring a storage facility could be, however Regina, engaged with light conversation while going over the do’s and don’ts, hours and how to access my precious stuff.

Most impressive was my arrival was close to closing time on, on a Sunday no less, but Regina never made feel rushed, and made me, the customer, at ease.

In closing, thank you Public Storage for hiring an asset and not a liability, for which I have seen my share.

Regina is a diamond in an unlikely location...I hope you do all you can to retain great talent such as her.

Sincerely,

Edward...

The management (not the arrogant young lady with the lip ring) is indeed customer friendly. I've been there three months and during the entire time there almost every ceiling light in the hall has been out. I've requested repair for safety and vision on all four of my visits and three months later the elevator and hall lights have still gone unrepaired, making a visit after nightfall impossible. They were quick to add new cost (insurance just went up $10 for a total of $20). Further, the term "climate controlled" must be a reference for how the weather outside determines how cold, moist, or hot it is inside. There is an industrial window fan at the end of the hall for goodness sake!!! no glass, just flapping vents. I'll have time to rent a van and clear out the end of this month and I'm heading for extra space and another public storage. No cameras, little to no exterior lights, and conditions inside some of the buildings make it too easy to be a victim of mugging, rape or assault. The beginning prices are not the ones you end up with at the end of the day either. The poor maintenance is the deal breaker...

Clean facilities and friendly staff. I always enjoy chatting with the staff in the office when I stop in they're always pleasant and friendly and the Manager, Ruth, is always extremely helpful and delight to interact with.

While prices could always be lower, the main complaint I would have about the facilities would be the poor placement of the access keypads. Unlike other companies I have dealt with in the past where the keypad is convenient to access via the open window of the car, Public Storage forces you to get out of your vehicle to access the keypad which is most unpleasant and inconsiderate during foul weather or if your time is limited. Also, despite all on site employees attempts to get needed repairs to faulty lighting systems, it still took over two years to get the needed repairs. As a customer, this is a safety issue that gives me pause as to recommending the facility to others. (The lights are finally in the process of being repaired...