The Salon & Spa at All Pets Considered — Local services in Greensboro

I have a Pomeranian who needed a trim. When I went in to drop her off, they had no information about the services I had booked when I called and made the appointment. So I quickly relayed to the groomer what I was looking for. I specified that I did not want her coat trimmed too much, just clean up with a more rounded look. They call me to come pick her up just an hour after her appointment and when I saw her haircut I was so sad. You could see lines where they had used the electric trimmer, her ears were a mess. Her coat looked horrible. I was most disappointed in her rear end. The hair was so short and not rounded at all. I called and they got her back in the same day to fix it up, and while it did look better it is not what I asked for. She looks like she has a fox cut. It seemed to me my groomer was not familiar with Pomeranian cuts. No groomer has EVER used electric shears on my dog. It can be unhealthy for their coat and make it not grow back as full. I paid $85 dollars for this service, so I expect top quality work and professionalism. I was not offered a credit or discount on my service even after having to drive back up there for them to try and fix the mistake. I was however informed that my dog was moving too much and so they did the best they could. I find it unreasonable to blame my dog for her bad cut. I wasn’t even given an in person apology for the mishap. In addition to all this, the front desk is unprofessional. I heard them curse multiple times while I was standing at the counter. I had been recommended to All Pets Considered, and was very surprised at the poor quality of the groom and...

I had an extremely disappointing experience at this groomer. There was poor communication when I scheduled the appointment, as no one mentioned my dog would be sitting in a crate for hours. When my husband dropped her off, he was told it would take 5 hours. Winnie has never had a grooming appointment that lasted more than two hours. I tried calling multiple times to check on her but couldn’t reach anyone, eventually having to call the pet store just to get someone on the phone. I was then told my dog had been washed and dried, but after learning she would still be sitting in a crate, I decided to pick her up early.

The staff was rude on the phone and even more rude in person. The place was chaotic, and despite what I was told, they hadn’t dried because they said she wouldn’t tolerate the dryer. No groomer has ever had an issue grooming my dog—it just requires patience and care, which this place clearly lacks.

When I got home, I noticed she could barely open one eye, and even 9 hours later, it’s still that way. They never mentioned any issue with her eye, showing how careless and impatient they were. I’ve never experienced such poor service with Winnie, and I would not recommend this place to anyone. We will most likely be at the vet tomorrow if her eye does not improve.

I’m genuinely shocked that a groomer could treat a dog this way. It’s appalling and...

We have been going to All Pets Considered Pet Salon for over a year. Almost every single time we go, there is an issue with locating our dog’s records. Each time we “fix” the issue in the system we find out for the next appointment, that it was in fact, not fixed.

Today we arrived to an appointment made over a month in advance (and confirmed) with a less than helpful receptionist who could not find our dog in the system (again), and went on about how “your dog doesn’t have an appointment today”, thankfully, we were able to disprove this with the voicemail confirmation, and by providing a different number for his record (which again we had previously already “updated” countless times). In order to get our dog groomed, a confirmation and conversation with the manager was going to be needed, for an error made by them. Needless to say, we will not be returning due to the unreliable, time-wasting, and unprofessional disarray they have in the system. Sadly, what should have been a very easy fix, turned into a...