Herman Miller — Local services in Greenwich

Outstanding customer service. Everything from getting information over the phone, and from the moment you walk into the store.

I recently purchased a Embody gaming chair, after spending roughly 2-3 hours in the store sitting in chairs. Sonia was my sales rep helping me land a decision. Sonia was patient, listened to what I was looking for, and made sure to make me try out different chairs before purchasing. She went above and beyond to make sure I got the attention and knowledge I needed before leaving the store with my amazing new chair.

I commend Sonia's fabulous customer service and will recommend visiting this store to all of my colleagues. I also want to add that Malik was extremely helpful over-the-phone. I spent weeks testing chairs, and Malik made me excited to visit the store in-person.

Herman Miller chairs are a health and life investment. I cannot emphasis enough how pleased I am with my shopping experience. Thank you!

-PURCHASE UPDATE I’m still in love with my chair 4 months later. My back pain has subsided tremendously, and I can sit comfortably for 10hrs straight if needed (clearly I recommend stretching frequently after sitting for a long period of time)

Highly satisfied with my purchase. I receive endless compliments on it and I wish they made car seats out of these chairs. Worth every...

Discriminative female staff. After recently purchasing Aeron chair and wanting to confirm the right size for myself, I walked in to the store with some specific questions. The female staff did answer some of my questions, but stopped midway and walked away. I sat on the Aeron chair to try it out, and while I was discussing the different sizes with my partner, she came and asked me to get out of the chair to show it to another customer. The thing is that there were other Aeron chairs in the store and the customer was not specifically asking for Aeron C chair. That being the case, the customer pointed to another chair and asked questions. I cannot help but wonder if this was based on racial bias. I left the store with my question unanswered and...

Where do I start?

The basics: chair: the Mirra 2

representative: Sonia manager: Kaseim Morris

Kasein was so great at making me feel comfortable while I tried out the chairs and Sonia for being such a pleasure and delight to guide me through the chair and take me through the whole process without a single hitch.

The boxes this chair comes in and with are so beautiful and well made