RH Greenwich | The Gallery at the Historic Post Office — Local services in Greenwich

Oh where to start with this particular RH store.... While this location is breathtaking, the service is anything but. I've been here a few times, and with every visit I find the staff to be more and more pretentious and inept. The first time my wife and I visited the store, the service was meh at best; nothing prohibitive about returning, but nothing encouraging either. The second time we came was basically just to check swatches before making a decision about a particular item. It only took us asking 3 employees to find one that made an effort to help us, so, with due diligence, good marks to that staff member. Had we not had to gesticulate wildly and repeatedly ask for assistance we might have been tempted to make our purchase in store. Instead, we decided to take our learnings back home and make our purchase with customer service. Oh, and before we left my wife had a few questions with concern to opening a Restoration Hardware credit card only to receive smug short answers from someone who obviously not only did not know the RH card policies or promotions, but either did not realize her pretentious attitude was a turnoff to do business at this location, or used her brevity as a tactic to usher us away. regardless of her reasoning, she may want to rethink her sales tactics because that particular approach doesn't really work. This last visit was made purely out of necessity. We finally ordered our RH credit card with the anticipation of making a rather large purchase. Unfortunately our card got sent out late, and wanting to pull the proverbial band-aid, we wanted to make the purchase post haste. Since the only way we could get the card number before receiving the piece of plastic was to go to a physical store, we we were kind of forced to revisit this location out of convenience. Before going my wife called to make sure there would be no hiccups. When she got through speaking with the associate, she said she sounded really pleasant and was quite helpful. We decided if we could deal with this particular associate then we would go ahead and make our purchase through her. Unfortunately when we arrived it was pretty much the same as the last few times. No one offered to help us or ask if we could be helped. One woman finally turned around after helping with another customer and basically looked annoyed about our presence. We asked her if the woman we spoke with was available but she told us she was out for the moment and asked what we needed. We told her we were there to get our CC number, to which she said she was going to just pass us off to someone else. she searched for a couple of minutes to find someone to "deal" with us. When she finally came back, after obviously not finding anyone else who wanted to take the task, she had somehow miraculously found the ability to do it herself. She then began to try and take the perception of a sale herself with the most bizarre tactic: complete apathy. What she didn't realize was that I had around 10k of items saved in my wish list for what could have been the easiest transaction of her career. Now I don't know if their "designers" work on commission or not, and I'm positive that there are a lot of large transactions that take place there, given the location, but 10k isn't exactly pennies. We left, promptly came home and called customer service to make our purchase. Next time I feel the need to visit an RH location, I'll forgo the convenience and visit the Flatiron store, because the Greenwich location is about as pleasant and convenient as a colonoscopy by a...

It started with a phone call inquiring about their design services , since I had a complete apartment in Greenwich I needed to furnish. They assigned me a designer named Madison , who called me back and arranged to meet me at the location with her assistant, Johnny. They came to the apartment, took detailed measurements and said they would be in touch with a presentation shortly. About a week later we arranged to meet at the R.H location were Madison and her assistant Johnny, meticulously went through each room with actual fabrics and furniture suggestions for each area. They took over two hours to go over everything and we had a good exchange of ideas, ultimately arriving at a final product. I ordered the entire apartment and in about 6 weeks most everything was scheduled for delivery. On the day of delivery Madison and Johnny told me to leave and come back at the end of the day. When I arrived home for the big reveal, I was blown away. Madison and Johnny. not only exceeded my expectations they exceeded my imagination. They did the most beautiful design job I could ever have imagined. Down to every detail. Madison and Johnny are true professionals and unbelievably creative, they really take pride in their work and you can see they are dedicated to their craft. SO TALENTED, SO CREATIVE, AND SUCH PROFESSIONALS IN EVERY WAY. THEY GOT AS MUCH ENJOYMNET OUT OF SEEING THEIR BEAUTIFUL WORK AS I DID. All I can say is if your lucky enough to get Madison and Johnny on your team they will make your dream home a reality, they are just beyond words the best talents and best people I ever met. Thank you so much for all you did and your outstanding design work, truly...

I do not post reviews but I have to share we have had the worst experience with this particular store location. Management is terrible. They do not communicate. They were rude and not helpful. They by accident ordered us the incorrect elements of our sectional couch. Then realized, tried to charge us more, and then delivered only half the sectional couch. The half a couch was also missing pillows!!!! They promised the rest of the couch as well as the missing arm pillows would be shipped to us within 3 more months. We are now approaching the 3 month mark and they said they made a mistake and they won't be sending us the rest of the couch until March. Mind you, I had to call to get that info- they don't actually follow up. I would have ordered from many other vendors knowing March was delivery when we placed the order back in August. They are truly ripping us off and management does not call you back or care. Its been a 12k nightmare and I only have half a couch with missing pillows to show for it........To be clear, this is not supply chain issues. They placed an order for the wrong SKU's at the store. They didn't have their ducks in a row and still don't. Do not order from them or shop at this location. I highly recommend going straight to Meatpacking location in NYC. My friends ordered almost the same couch almost 1 month ago and already received it perfectly. No issues. Its this location and the management at this location that is...