Bank of Grand Lake — Local services in Grove

Customer service has definitely taken a turn for the worse with changes in clerks in recent months. This has been noticeable in just the overall tone of the staff which has gone from kind, smiling, and helpful to cold, scolding, and doubtful. After today, I will be taking my business to a different bank where customer service is a core value of the establishment.

A Message to Senior Leadership:

In all of my dealings with you and even stories I have heard consistently from friends and relatives, you do a tremendous job exemplifying how a bank should feel and operate. I suggest taking a closer look at your direct reports to see if they conduct...

All the traditional banking products you'd expect in a community bank, but with "big bank" technology. Nice to have a place that offers the hometown feel and service along with great technology! Plenty of friendly staff that keeps wait times next to zero even when all drive thru lanes are full! Very friendly tellers that make conducting your business a...

Customer service at this place is nonexistent. Typical answer from their employees is I don't know. I don't know is not an expectable answer from anyone at a bank. If you can't tell me what is wrong with your banking system then find out or you are going to...