Lovisa — Local services in Gurnee

I purchased a necklace (more expensive line,$29.99) from this store on August 24, 2025. After wearing it only twice, the clasp broke, which I believe indicates a quality issue. On September 2, I returned to the store with my email receipt to request a return. However, the store manager, Yamyle Garcia, informed me that the item could not be returned because I did not have the original packaging. She referred me to the return policy at the bottom of the receipt, which appears to apply to returns due to a change of mind—not defective merchandise. I explained that my request was based on a product defect, not buyer’s remorse. A broken necklace cannot be resold, and I expected a more understanding approach. Unfortunately, Ms. Garcia was dismissive and did not acknowledge my concern. I’ve recently spent nearly $150 across multiple Lovisa stores, but this experience has made me reconsider future purchases—not only due to the product quality but also the disappointing...

Came in looking for very specific things for a special occasion and Angelina helped me out a ton! She listened, asked questions and was super friendly. She was incredibly helpful, great costumer service! I felt comfortable with her so I decided to get a piercing as well, and came out perfectly. Will definitely be coming back....

It was not a pleasant experience for me when I visited the store. Three different employees approached me and interrupted my browsing. Two of them repeatedly offered me a basket, while the third stood very close to me and asked what I had purchased. I felt quite uncomfortable during my time...