Ulta Beauty — Local services in Hamden

Came in today for a few skin and hair care products. I’ve spent an endless amount of time reading every detail on the products and asking the associates for their professional advice and what will best suit me and my concerns.

While shopping around a gentleman asked me for assistance thinking I was an associate. I stated while pointing my fingers at an associate that was across the room “I do not work here, he can help you after he finishes with another customer”. This associate yelled across the room “IT'S HER, MY PRONOUNS ARE SHE, HER. DON'T ASSUME, ASK. THAT'S WHAT YOU WILL ADDRESS ME AS.” I was extremely embarrassed and immediately apologized as it was NOT my intention to miss label ANYONE! I was finalizing what was in my basket so I could go purchase my new goodies.

This employee comes walking up to me aggressively antagonizing me moving their hands saying “SO NOW WHAT WAS YOU SAYING ? LIKE I SAID MY PRONOUNS ARE SHE AND HER. LOOK AT WHAT I AM WEARING. LET'S NOT BE FOOLISH. YOU HAVE AN ISSUE YOU CAN LEAVE. READ THE SIGN, NO HATE HERE. WE ARE ALL THE SAME. YOU ARE LIKE ME AND I AM LIKE YOU. WE ARE NO DIFFERENT”! I explained AGAIN calmly “it wasn’t my motive. It was a naturally quick reaction when you had your back to me, all I heard was a deep voice speaking with a customer, I said “he”. When you turned around I was ashamed of saying “he” and that is why I apologized. I grabbed my belongings and moved away. This employee is walking around me still yelling at me. I lost my cool and started yelling back for them to leave me alone. This employee was threatening to leave work, yelling at me in my face, begging me to hit them so they can call the police on me. Four employees were physically holding this employee back but I’m the one that was asked to leave ??????? I never had an issue here. I have been a dedicated and loyal customer for years, especially at this location.

The gentleman that asked for help spoke to the crew and explained “it was not intentional. It was an honest mistake. The employee should’ve never taken it that far especially after she explained it wasn’t on purpose twice”.

I do not recommend shopping at this location. You will NOT be valued or honored as a customer. Have dignity and go elsewhere.

Thank you so much for reading my story. I wish everyone...

I rarely write negative reviews, but my recent experience, the day of my college graduation, with Tamara B at Ulta Beauty was so upsetting that I feel compelled to share. From the moment I sat in her chair, Tamara was rude, disrespectful, and completely dismissive of my wishes. Not only did she call me the night prior to move my appointment up twenty minutes, but once I arrived she insisted she needed at least twenty minutes so she could finish up with a walk in client. Meanwhile, my appointment was booked over a month in advance. While I was getting swatched for makeup she came up behind me and immediately criticized the hairstyle I had chosen, insisting that it wouldn't work and pushing her own vision on me without listening. When I mentioned that it had only been two months since my last haircut, she snarkily accused me of not having had a trim in two years—an unnecessary and judgmental comment. She made degrading remarks about my hair’s part and condition before even starting the style. When she began blow-drying, she was rough and yanked at my hair the entire time, making the experience physically uncomfortable. She kept barking instructions at me like “sit up,” “lift your shoulders,” in a way that felt more controlling than professional. The final straw was when she claimed my hairstyle wouldn't hold unless she trimmed it—then proceeded to try and cut bangs without my consent. At that point, I had had enough and got up from the chair, deeply frustrated and on the verge of tears. In general my experience with her was horrible, Tamara B lacked basic manners, common decency, showed zero customer service skills, and made it clear that she didn’t care about what I wanted as a client. Her attitude was atrocious and completely unacceptable for someone in a service role. I hope Ulta takes this feedback seriously, because no customer should be treated the way I was especially on such an important and...

I had a hair dye and haircut appointment with Rafael. I has pre consultation appointment with him and we had a detailed discussion about what my base colour is and what final product I want. He assured me that I will get the colour I want in the end and it was in 7 neutral shade. He was doing the job and when I had the final product in my hair , it was way different from what I wanted and expected. I asked him why is this shade darker than what I expected. Instead of explaining it to me , he left my blow dry in between and told the colleague to take over. I have never felt so humiliated and upset as a client ever in my life. His professionalism is zero. If a customer isn’t satisfied, you have to explain to them. You don’t just tell them to go in b/w of your work. You ruined my hair colour and it doesn’t matter if you charge or not because I have to pay anyways to fix it now and my whole hair has to go to bleach which I was avoiding in the first place. I talked to the manger and her explanation was that there is no guarantee my hair would get the colour I want. Why don’t you stop taking customers then if you’re not sure about what satisfaction you can give to the client. Your employee definitely need to learn some ethics and how to...