Thai thai — Restaurant in Hanford

Hair in Food & Poor Service - Disappointed After Years of Loyalty

I've been a customer here since 2021, but unfortunately, tonight was my last visit. Over the past two years, the quality of service and food has noticeably declined--and tonight was the final straw.

Let me explain what happened.

I placed an online order and requested a substitution--swapping vegetables for rice--using the comments section, since there's no proper way to customize online. I even added a $5 tip in advance, hoping it could help cover any extra cost (rice is $4, veggies are $2). I'm a Type 1 diabetic--newly diagnosed as an adult--and too many carbs can be dangerous for me, so the substitution wasn't just a preference, it was a health necessity.

Under the Americans with Disabilities Act in California, charging more for food modifications related to a medical condition can be considered discriminatory. Despite this, the restaurant called to inform me of a $2 upcharge. I asked for a refund of my tip so they could charge me properly--still problematic, but I was trying to be reasonable.

Instead, on bill I cancelled tip. And the owner--who also seems to work the kitchen and manage online orders--was clearly annoyed. Front desk young kid, told me I'd have to wait until the end of the night for a resolution. When I offer to pay difference, the front staff completely ignored me. It wasn't their fault, but it left a really bad impression.

As if that wasn't enough: the curry tasted off (again), the vegetables were not fresh, and worst of all--a thick, curly black hair was found in my child's orange chicken. That was the final dealbreaker. Food safety should be non-negotiable.

It's upsetting to see a place I once loved fall so far. I won't...

We’ve eaten here a thousand times, and it comes down to this. The food here is good. Service is mostly good most of the time, sometimes they’re overwhelmed but they work hard to get it done(observation) We’re vegan right now, and they accommodate us so well it’s one of the few places we cat eat out. The basil fried rice with vegetables, spring rolls, egg rolls, basil noodles, orange tofu and yellow curry(too spicy for me generally) are delicious, filling and usually go on to last us a day later. The prices are very reasonable for the amount of food. It’s not an unreasonably large portion either, it’s enough to share between two people if you’re a lighter eater. We will keep going here because the foods never failed us, made us feel bad, and we are generally satisfied with service....

Daughter was craving Thai food, and suggested we give this place a try. We ordered while hungry and we were feeding a total of 5 people. The chicken satay with peanut sauce was delicious. We also had the garlic delight with shrimp..mmmmm yummy! Silver Noodle with shrimp (someone likes shrimp!) amazing even if we did have to order it mild for the grandparents. Basil fried rice was also scrumptious as was the tom kha (family size). We have learned not to order when we are hungry as we have food for another meal! Everything was great so when we order next time, we just need to order less.. but we are gonna have an enjoyable Thai lunch tomorrow with...