The Home Depot — Local services in Hanford

The other night while shopping at this Home Depot as I was checking out buying items an associate by the name of Henry (A very feminine super thin man) out of nowhere came up to me took my belongings out of my basket accused me of stealing them ( they were from Lowe’s not Home Depot) then proceeded to follow me through the store calling security on me. Another associate saw what was happening close to the return counter. His name was Hector ( older bald man with glasses) he took my items out of my cart that I did pay and were from Home Depot Asked for a receipt when I told him the machine didn’t print out one Henry said I was lying and that he saw me with the receipt which was not true the machine never gave me one. I was accused twice of stealing items from the store while still being in their store I was humiliated embarrassed racially profiled falsely accused and told to leave the store not to mention my six-year-old autistic son was terrified. No one ever once apologized to me I also called the store later on to speak to the store manager about what happened I spoke to a manager named Carlos after I told him that I would be pursuing legal actions he then became very rude with me he would not tell me his name again he didn’t apologize and ended up hanging up on me. I called the police and filed a police report I have already contacted my lawyer I have this all on video...

I needed help in the hardware department to secured the front door of my home. I found three associates visiting in the self service register area. I explained exactly what I was looking for, only to be told there was only one person assigned to that department and he was on his lunch hour. This is not the first time I was given that same response. Just last week I was told the same while looking for deck screws during daylight hours that appeared to be out of stook. Most of the time most asciates would try to help the custormers. I prefer Home Depot over Lowe's, but both times I had to go to Lowe's to find the items I needed. How can only one sales associate be asighned to only one department while on both acations there were at least three associates in the self served area? Why do other asciates not have some knowledge of areas within the store? Why are there no store managers not available to help custormers when employees are on their lunch hours? I do not wish to cease making Home Depot my building store of choose but as a skilled person in the trades, I believe the Coorperation needs to evaluate how store associates are assigned within departments. I am not applying for any position, but I myself could and have helped other customers within the store when I have seen the need to have help those with questions. I believe this needs to be addressed. A very...

Horrible customer service. I waited in the carpeting department for over an hour while an employee told me he was looking for someone. Eventually someone came in at shift change and told me that the person in charge of carpeting wasn’t coming in that day.

I came back the next day and was told someone would help me within 20-30 minutes as he was busy. So I decided to sit down and wait in the chair. Another couple came by and waited with me but then after about 10 minutes they left. Eventually someone came up but they came with a different couple to start helping them. I was told to move, so I moved and waited. After a few minutes I was asked if I need help (finally) and I explained yes I need some carpet cut. The gentleman made a phone call and asked for help but nobody apparently could help. So he continued helping the couple that showed up long after me. They were going over carpet brands and trying to order stuff. I just needed a quick cut, but instead I had to wait over 30 minutes longer til he finished helping them before he would help me. First one here, last one to leave. Absolutely ridiculous customer service. I am just appalled. I will not be coming back. From now on I’ll do all my...