Panda Express — Restaurant in Hanford

I wasn’t going to make this a big deal but since nothing got done and the two employees wanted to continue being immature with the rest of the staff here we are. I went through panda drive through around 8:30pm/9pm on Wednesday and or of cream cheese Rangoons and two drinks. The girls specifically asked me what did I want for my side multiple times and I told them broccoli beef. I get to the window and there’s two girls working drive thru (one is white one is Asian i couldn’t get either of there names and that’s how the employee described them to me) both had horrible attitudes both always get talks by managers and nothing ever seriously done from what the shift lead told me that spoke to me that there’s been problems with those two specifically. They give me a plate with two drinks and it states 1 side on the receipt, I get the plate and she walks away (the Asian) we wait 5-10min before the same girl comes back and asks if we need anything and we said our orders of Rangoons and I didn’t get charged right, she went to go get the other girl that wears a black hat with hat pins on it and she came with an attitude removing and putting back on her head set, sticking out her ear and saying everything with a preppy attitude. She then told us “I told you to go park” when she did not speak to us. I explain that the order is wrong and we ordered 4 orders of Rangoons she then proceeded to say “I know that’s why it’s $1 and change for 4 pieces and I said to park, so now your going to have to go around and re order. I explain to her 1 order comes with 3 pieces and after going back and forth she realizes they are in the wrong and raised her voice. I drive around to re order what they forgot to charge me for, plus my order I already paid for. I get to the drive thru I tell them it’s me from the window order, and I want to order 3 orders and grab my 1st order as well. I get to the window and I pay for the order and was told to still go park but something seemed off so I checked the receipt. It was for an order of a plate for the car behind me plus three orders of the Rangoons and my order I already paid for. I waited for her to come back to the window and on her way back she walks up and says “I know I messed up” and walked a foot away to talk to the other girl also working drive thru as that’s happening that girl is walking up to her and saying “did they notice” before the girl who messed up could even say what she was going to say. We hear the girl say “yes they noticed and they are asking for a refund” the girl with the black hat tells us “all we can do is get you another plate or more Rangoons that’s all nothing else” I tell her grab a manager and she brings the shift lead and the shift lead tells me she came to speak to me basically because the manager wouldn’t have done what she did and he didn’t want to deal with it. The shift lead parks us to talk about the situation and even she didn’t understand what we were saying. She got everything mixed up as well. As we’re talking to her our food is getting cold and drinks are watered down. She does everything it takes in her to not have to do a cash refund she’s offering everything in the book basically. I go order today on Friday afternoon and the same girls are working drive thru. This time I go in person and thank god I did because they were working drive thru again. As soon as the Asian notices us she walks over to the other girl at drive thru the station they work at and they start laughing so loud that they get told to be quiet but they still laugh and some other females in the staff also started laughing. I speak to the manager and he says he knows what my complaint was about they’ve been talking about it and the girls are standing there in a group laughing. I go there regularly but now I have to drive across town so I don’t have to deal with this nonsense. Like the shift lead said they are young and always getting talked to but nothing done and they haven’t changed....

Wonderful service and experience each visit. Friendly and welcoming. Im a regular customer and dont have time to cook due to work i do. Applause to the employees who many are high school students that I've seen maintain patience despite grown adults 'karens' or chronic complainers who yell ,whine, curse at high school students that are only doing their job based on policies and procedures but are given the full wrath if food is not overflowing when the company allows a certain amount of food to be given. I feel bad for these kids getting rudely yelled at by grown adults. I trust the employees when they say it's policy. Those complainers probably had work issues since they can't understand following policies. Some people don't know what it's like working fast food service and act like they are privileged royalty. Maybe some customers need to learn to practice empathy and see that the staff are actually sweet and friendly rather than yelling at them because they can't hear you or you can't make up your mind what you want and I can go on and on some...

The food is great but during my recent visit the service was garbage. Right off the bat, nobody was smiling or seemed encouraged at all to provide friendly customer service. I ordered two 2 item combos; one with rice and the other chow mein. When it came to the the items, the person asked “what will my items be?” Without thinking, I just told her. I realized that she put the items I wanted with the rice plate onto the chow mein plate, so I brought it up politely and she just stopped dead in their tracks and looked at me like I was an idiot and ruined her work flow. Still not saying anything to me, she just looked to her left where another person on the line was standing, whispered the mix up to her, gave her one of the plates and walked away. This new person (who also seemed like smiling was not part of her job) didn’t speak to me all the way until we got to the register. ...