Chipotle Mexican Grill — Restaurant in Hanford

Unfortunate that I must write a review of a good franchise that lacked in so many areas. 9:12p.m. we arrived... waited in the slow line and when we approached the counter and was asked our order we were told there was no more cauliflower rice, nor anymore chicken but there could be some if we wanted to wait about 12 minutes or so and we said yes, we're patient. The 7 people behind us also chose to wait. As we waited I noticed about 10 minutes had gone by and didn't see anyone making the rice. I asked the cook if it was being prepared and he looked in the pan on the counter and said "there isn't anymore, that's all there is for tonight" which I replied "when we placed our order, that was the first thing asked and we both said "cauliflower rice and chicken." The cook sounded frustrated and walked to the back and complained about it to the young man who took our order. I was just hoping that we'd get the type of rice we originally ordered when we were told it and the chicken would be about 12 minutes, so now that it has been 10 and now 11... we were told it would be another 10 minutes for the rice. Sure, we waited that long already. 2 people got upset and left. Many pans were near empty. 2 gals chatting could have restocked but seemed to not care. Getting the old dried out stuff from the bottom of the pans isn't what we wanted to spend our money on or the lack of professionalism in good customer service. Portion control at this location depends on who your server is and if they know you or not. While others got full bowls, ours were made as if we said we'd like very little as if we are on a diet, or want to eat like birds. We waited nearly 50 minutes for our order... no apology, nothing. If a business serves food until 10p.m. then they should continue replenishing everything until at least 9:45, not 9... more people came in at 9:45 while we were still waiting. Management team take notice... ...

Let me start off by saying, we LOVE Chipotle. However.... they really need to start paying attention to orders placed online (for pick-up/DoorDash). Every single time, and I mean, EVERY. SINGLE. TIME. our order is either A) Another customers B) Missing or C) Missing 75% of the ingredients listed on the order - and sticker on the lid of the bowls! Today my son got another customers order, which in turn led to us ordering another bowl/paying fees again, etc. Our second bowl had a lot of toppings that were not included (sour cream, black beans, guacamole-which is over $3, fajita vegetables, and all salsas). This bowl is usually overflowing and the lid doesn't close well - and this bowl was looking sad. The scoop of white rice was stuck together, mushy, and no more than 1/4 of a cup worth.

I hate to say it, but this establishment has probably lost another family because of the lack of quality customer service by the workers. People are crying for $15/hour for these jobs - yet customers are supposed to accept terrible service and incorrect food without saying a word?...

My family and I, visiting from out of town, recently stopped by the Chipotle in Hanford. Unfortunately, our experience was far from pleasant. Upon entering, we were greeted by an African-American young lady with long braids who appeared very serious and seemed angry. Her demeanor was off-putting from the start.

As I began ordering bowls for my family, it became clear that this young lady was rushing through each order. She did not allow me to choose the specific ingredients I wanted for each bowl, making me feel hurried and uncomfortable. It felt as if my presence and order were an inconvenience to her.

Despite spending nearly $60 on food and being prepared to spend more, the rushed and unfriendly service significantly marred our experience. At one point, a young man named Jose stepped in to assist, but the overall customer service, particularly from the young lady, was extremely poor.

It is evident that this young lady could benefit from retraining in customer service. Such behavior is not acceptable and does not align with the quality of service we expect...