Victoria's Secret & PINK — Local services in Harrisburg

I’m happy I was able to find things in my size, but the staff was not very helpful. They were all huddled in a group just talking not really helping, but they definitely were checking for thieves … the section wasn’t that great either . It used to be a lot better years ago . There was one woman who was trying to be helpful, but really wasn’t still. one girl put my things somewhere else and tried to act dumb when I asked her where my things were to purchase them. Nobody asked me if I wanted a bag to carry to shop with and they acted like they didn’t want to take my items and put them behind the counter for me because my hands were full. Spent $200 and then another 50 online . The girl at the front desk sure did try to upsell me though, and make me get even more underwear, which was completely unnecessary. but she didn’t even tell me I had a birthday discount on my card or tell me...

Out of the 5 Charlotte and surrounding areas Victoria's Secret, this location tops them all, by far. The staff is awesome. The store is always clean and tidy. The customer service is great from the moment you are greeted when you walk into the store, to during your visit, and even the cashiers. Even in the dressing room, they check up on you, offer help and additional/similar items if you are unsure about a specific one. They know their stuff as well. I asked questions and asked for comparisons about certain bras and she clearly has tried on every single bra to give personal recommendations, and an idea of how the bras sit without even trying them on myself. The management has to be great at this store because everyone was friendly, but genuinely friendly. You could tell no one was forcing them to smile or to work. It's nice to see employees who love their job so...

It’s already hard enough as an essential worker that you have to try and catch each stores within an hour or two of getting off because everything is closing so early. If you know what you want and you’re just walking in to get it and it’s 6:50 and you’re closing at 7, why not just let a customer come in and get the one item go to the desk and pay for it you’re out of the store before 7. Well you just lost this customer. I will purposely have to drive across town and go to a different Victoria Secrets where my money is appreciated! Thanks for nothing and thanks for wasting my time for coming all the way to Concord Mills to shop with you guys because you are a little bit closer than where I...