DICK'S Sporting Goods — Local services in Hattiesburg

The manager in charge today was rude, unprofessional and does not even know the policy of the store he works. He argued with me about returning an item and told me i could not return it because it looked like i had used it. It was a putter (which you Have to use in order to see if you like it, sort of how it works). I asked him why i couldn’t return it (since policy says it is returnable within 90 days and he said because it looked like it was used more than 2-3 times (not in policy). He told me he wasn’t going to allow to return and i had to call customer service if i didn’t agree. (I had already called before i came to the store) when i explained I had already spoken with them and they told me i could return he got upset and said they didn’t call him (not sure why they would have and when i asked him he got even louder). After I explained I had already spoken with customer service and reviewed the policy and what he was saying was against both, he got louder and I asked him To call them and I would be glad to speak with them with him (again).

He got More flustered as he tried to find the return policy to read and couldn’t find it (Turned red as his staff were gathering at the scene he was making in other front of other customers) and said he would go print me a copy of the return policy but he WAS NOT going to allow me to return the putter. I told him if he could show me in the policy, i would be glad to leave. He got in the back (and read the policy I assume) and radios the guy at front desk and told him to give me a refund because he called his boss and his boss was making him. He was so Unprofessional, the guy at the desk was nice and apologized for him but i would have not reviewed the store if he had come back and apologized and admitted he was wrong.

Needless to say, I’m not shopping At the Hattiesburg...

I had to share the great experience at this location, interacting with the store’s employee Jayden. He had helped me get out of a bin on two separate occasions.

BLUF: Jayden figured out a way for a non-American to purchase product on the Dick’s US website. The product was required for the collegiate sport my daughter got recruited for in the US, and I needed to purchase it before returning back to Canada.

History:

1. I was trying to purchase several shoes, that could only be purchased online as it was not carried in any store in close proximity. The online purchase would not go through, because I did not possess an American billing address. To remedy that problem Jayden suggested purchasing the product using a gift card and have it delivered to my daughter’s dorm or school’s mailing office). The gift card worked, I was able to make the purchase. The product has been received.
2. After receiving the product we learn that the size doesn’t fit as anticipated, so I rush back into the store 20 minutes before closing. Jayden, familiar with my situation and the process helps me out by finding a different shoes (calls other stores to check if they have in-store inventory), manages to get the nee shoe shipped expedited.

I’m truly indebted to Jayden and can mow head back to Canada having peace of mind knowing my daughter has what she needs to properly compete at the collegiate level.

Thank you so much once...

Bought nike shorts for $45 for a gift but they were the wrong size. Went in the very next day to get a different size. This one was $40. Went to the register to do an even exchange and to have the remaining $5 put back on my original debit card. Manager said their "return system was down" and had to ring it up as a "no receipt return" even though I had my receipt from the day before. Manager said I would get the $45 back on a gift card which I was going to use immediately to buy the $40 shorts. Cashier, Rayvin, showed clear signs of incompetence of her cashier and customer skills. Ended up leaving with no gift card and no money back. The new pair of shorts rang up as $36 but Rayvin said it showed up in their system as an "even exchange." We stood there for 30 minutes and lost $5 or $9 in the process of exchanging a pair of shorts that was more expensive than the ones I received. Was late for the birthday party so I left without getting a clear answer. Upset that the employee's lack of knowledge and skill prolonged a simple exchange process. She said to her other manager "she was ready to go home" so she tried to gaslight us by saying it was an even exchange. How is it "even" if the receipt says the new pair was $36 (currently $40) and I paid $45 for the other pair...