PEAK Health and Wellness Center — Local services in Hayden

Absolute trash. The communication on billing is absolutely terrible. Cancelled my membership (because the facility is filthy and the majority of the equipment is old and/or broken and never fixed or replaced) and the front desk had me fill out a form but had no idea how it works. Has to go thru the “sales” team who will process it. Got a weird charge this month, expecting to be charged one more time because that’s how most gyms work, but just curious as to why the amount changed - is it a prorate? Did my wife’s membership not get cancelled? Front desk again had no idea and had to call these ladies sitting around in a room chatting to ask. One comes out after a few minutes to explain it was a prorate. I just said I had no idea and was just clarifying, but she gets all defensive saying “well the front desk staff is trained” even tho they clearly aren’t. She also admits that they don’t send out any confirmation on cancellations, even tho it’s done by other “sales” staff and not done with you at the front desk. Makes absolutely no sense. Just send a confirmation email, or better yet, train your front desk staff on how it works. They’re just so lazy with everything, whether it’s the communication with billing and memberships or how they maintain equipment. They know they have a near monopoly in the area and just don’t care. Not the first time I’ve had issues with them either - they wouldn’t even let my pregnant wife pause her membership during Covid. Sad that there aren’t more local options or maybe they’d...

Great facility. Not great billing department or customer service. Always felt like I was not welcomed or inconvenience to them. Probably my own insecurities. Disappointed and they are probably glad I'm no longer there. Back to Beachbody, they have customer service agents that actually care and listen to you and make you feel welcome.

Responding to reply:

When I was able to get ahold of the administration it was a month or so after calling and I paid the fees that I didn't agree with. When I tried to explain what was happening I was redirected multiple times and had the the pleasure of discussing the fees with all my kids in way to daycare and on a limited time to workout. Noone ever offered to make an appointment or set down with me to talk in private. I was discussing my account in public at the front desk (i felt it was a little demeaning to this at the front desk) I was called my collectors to pay my membership when I updated my card on file with you and my membership came out but not daycare. I would ask to pull my payments and was treated like I was a liar and talked down to many times with eye rolls. I really tried and just said it was me bit with the reply and instead of reaching out to me my privately I am again discussing my account in public like I did before infront of...

Review (date of worst occurrence 9/27/25): We’ve been members of Peak for quite some time, but have noticed significant staffing issues—both when we first signed up and now with the new closing staff at Hayden.

When we originally joined, the woman in charge of membership sales was so unfriendly that she actually tried to discourage us from signing up. We decided to overlook that experience and move forward, but unfortunately, recent interactions with the Hayden closing staff have been even worse.

The newest employee trained to close has been openly hostile toward members in the evenings. Around 8:30 p.m., he goes around the gym telling people it’s closing—often interrupting workouts—well before the posted hours. On multiple occasions, the doors have been locked before 9 p.m., and I’ve personally had staff roll their eyes at me for leaving only a minute past closing.

This behavior is unprofessional and disrespectful to paying members. It’s clear that Peak management needs to address serious issues with training, professionalism, and...