AT&T Store — Local services in Hayden

Had the absolute worst customer service experience of my life at this location today. The manger “Lilly” think the lied about her name first off…she was extremely rude and disrespectful to me and my mom. We purchased new smart watches five days ago and one of them had not been working and went into the store this morning and got told to call tech support on our own…left the store called tech support who was awesome and had us factory reset the watch and it still didn’t work…called back tried the same process 2 more times so a total of 3 factory resets and the rep finally said it was a faulty product and to take it back to the store to exchange or get refund (both tech reps extremely nice) got back to the store for the second time and Lily was extremely dismissive told us we could not return our product even though it had only been 5 days since day or purchase…she yanked the watch from my moms hands and told us to let her do her job and fix it and that she had to go through this process before she could refund us for the product…I simply told her even if she got it working we didn’t want the watch and wanted to return it and she kept Insisting it was working when I proved many times it was not getting any notifications…she kept telling us the cellular data is connected and working and that it was just lagging from us resetting the watch…again I asked for it to just be returned and she still told us she couldn’t take our return and that we would have to come back in a few days when the “the other” manager would be in…she then asked us to leave the store and wouldn’t do nothing else for us! On our way out I told her we would call the 611 number to get return and she said good luck I’m going to notate ur account that everything is working correctly I just laughed and left the store…called the 611 number and immediately got results and a helpful rep who was able to refund us everything and even said this new model of the se9 has had tons of glitches and she was not sure why the store manager would not do our return as we were within our 14 day...

This Store is the worst store I've ever seen. I had a Samsung galaxy Fold3 5G cell that I didn't like, I have 14 days to return the cell if I don't like it or not. It had blemishes on the outside screen And this Store would not take the cell back. He stated that the phone had been dropped, In which it hadn't been dropped. You can not feel any type of a Crack on the surface of the screen. The surface of the screen is smooth no crack. Anyways I wasn't able to receive any calls with this cell. I took it back to the store to return it. The sales person said he could fix the problem, in which he could nor did not fix it. All I wanted to do was return this cell. I had to go through corporate office to straighten out this cell problem. I even had to go through PROTECH which is ASURAIN. They told me to take it back to the store. After getting in touch with The Corporate office I now a/m able to return this cell. I would, nor would I ever, recommend this Store to anyone! Worst service I have ever seen. I can not give this Store any type of a rating besides a rating of -10. I will never recommend this Store to any...

My husband purchased a Christmas gift with cash. He was assured by the sales representative that if bought with cash Amy refunds would also be cash. The return/refund policy was explained, to include the restocking fee however...he was not told about the day limit though. Thankfully I brought the item back in time. But, I was not given cash back because the representative told me ‘it was too early in the day to give cash back due to the fact that he did not have enough cash on hand’........it has been 3 days and still no $$$ credited to my bank account! I also was willing to exchange instead of return but the sales rep did not have knowledge of any items that were not Apple products. I had many questions about Beats and Samsung wireless ear pods and was at least honest about not knowing the product lines. Really? A sales rep who is not familiar with brands in the store? We’ve been with AT&T for over 12 years and yes, most of our contact with the company was halfway decent however it’s been progressively getting worse. Seriously looking at...