I will NEVER step foot in another Harbor Freight the rest of my life and neither will my family or friends as soon as I tell them about how incompetent ALL their employees are! I went to the store in Hemet, California to purchase equipment for my new shop. I was trying to purchase over $1,200 worth of stuff. I put $600 on 1 card and $400 on another card, that was my limit. So, I asked David R., to take 2 items off. He couldn't do it! So, him being a store manager doesn't have the training to run a cash register. He then proceeded to cancel the whole transaction, which means no monies were supposedly taken from my accounts. He then proceeded to shut the whole register down by turning it off. He said the transaction has been cancelled and you should receive the money back into your accounts in 3 business days. Wrong, Wednesday came and went and no money was put back into my accounts. Thursday morning I go to Harbor Freight and inform them that my bank has not been credited that money yet. David R., said I will contact accounting and get this straightened out and give you a call. I did not receive a phone call! Needless to say Friday comes and no money in my accounts from them. I go back to Harbor Freight and, of course, it's David R's., day off and Alfonso tells me that the transaction wasn't cancelled, it was suspended and he will send a email to accounting and someone will be calling me. No phone call again. Saturday no money from Harbor Freight in my accounts, I go to my banks and get a printed statement that clearly states Harbor Freight took the money. I bring my statement to the store manager Alfonso and he faxes to accounting. I was also informed that they did not take any money from my accounts and that my own bank isn't putting the money back into my accounts. Monday I call Habor Frieght customer service and she emails the district manager regarding this situation as URGENT! DO YOU THINK I RECEIVE A PHONE CALL FROM HER? HELL NO! I receive a phone call from David R., telling me to dispute the transaction with my bank. I offered to do that on Thursday but he assured me it would be taken care of!
WORST CUSTOMER SERVICE IN TOWN! NEVER WILL I SPEND A PLUM NICKLE WITH HARBOR FREIGHT THE REST OF MY LIFE! THANK YOU FOR SUCH BAD SERVICE, YOU DID ME A FAVOR TO NOT BUY ANY MORE OF YOUR CHEAP PRODUCTS! They're just another dollar store, selling cheap products anyways!
And, I will tell anyone who will listen to never shop at their stores again!
Shame on you for giving me the run around and not providing satisfactory customer service. I'd rather spend a few dollars more on quality and good customer...
Read moreMan I love this place! Brings back my inner ToysRus kid out and feel like at any time I can run down the isles and load up a shopping cart on a surprise shopping spree because let's be honest, if you passed on all of the big heavy stuff on display and just stuck to the packaged stuff on the walls, you could load up a shopping cart and check out for under $200. In the grand scheme of retail therapy, this hits it out the park cause not only do you have so many packages & boxes of new toys to open up, you can also get busy on that projects list you keep procrastinating on of things to fix, upgrade, or just plain MacGuyver some serious man card bonus points. The misses will probably even cash in that ticket to pound town that you gave her last Valentine's Day after she remembers how useful you are when your not spending your Sunday with your boys watching the marathon sesh of NFL Sunday ticket while expecting her to run trays of beers back & forth from the kitchen like she's back waiting tables at Chili's again back when she was in college. Morel of the story is, go crazy spoiling yourself on bottom shelf made in China goodies from harbor freight, knockout the list of things to fix around the house (Pro tip: If you are completely allergic to tools & your idea of working up a sweat repairing something involves you running down the handyman ads in your area from a Google search then fake it till you make it and send your better half on a spa day package to hide the fact that the 1st tool you go for in any repair job is a hammer, and hire whichever handyman agrees to come work on your pad instead of enjoying their one day off a week and watching football themselves. Don't you go getting cold feet when instead of giving you a cost per hour, they say you are going to be paying at least triple time because let's face it you are worth it and if you decided the break out the ole trusty rusty hammer to hang those floor to ceiling length mirrors that she has been begging you to hang in your weight room, leave it to the pros and I mean that in you are literally safe choosing ANYBODY other than you to complete that job, and reap those rewards tonight when your woman has you all alone and wants to show you what she had waxed at her spa day sesh today. Have fun and you can thank...
Read moreNeedless to say ¡ They welcome all individually☝ -and equally with something I call: A Dried-Out-Greeting.👋 - Anyway customers°( Buyer[s] ) whom, in any way felt discriminately subset to thee term, " all "fright" employers select any{randomly}, certain type ethnicity-[buyer°]; by [that]employer's random means of selection. The location offers if not one -if/not- Thee Most Reputable Services For Thy° low budget pit-stop(s) everyone hates but tend to make anyway.ď; most home essentials at your service with a convenient on-the-move^type paste, only practiced at this location, has been well maintained, locally _im impressed... Wouldn't recommend going in their for anything you would [e]ither rely or spend more than thirty-five bucks onn. [[ returns, are well on their own terms::$, which is worth crap by the way(!) Along with they're products once they...
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