Saslow's Diamond Jewelers — Local services in Hickory

We purchased my wife's wedding ring from a regional jewelry store chain in Oregon. She chose the ring not only because it is beautiful, but it is also more original than others we looked at. She was diligent in taking her ring in twice a year for inspections when we lived on the west coast.

However, since moving to the east coast she has struggled to find a jewelry store to get it inspected under the original warranty. She contacted the store we purchased it at and they helped her identify a NC jeweler who is also part of the national jewelers guild. The benefit of using other jewelers within the guild is that inspections and repairs are part of the lifetime warranty.

The only jeweler in North Carolina that is part of the guild is Saslow's Jewelers. We learned they formerly had a storefront in Greensboro but now it is only their corporate office. The closest locations to us are either Boone or Hickory.

My wife wanted to get her ring inspected and resized. She reached out to the Hickory store and Cheryl the store manager was very responsive and helpful. She confirmed we could drop the ring off and they would get it resized. She estimated the turnaround time at one week and my wife talked with Cheryl about the store hours, etc.

Last weekend we took the 60 minute drive to Hickory to drop it off. The store is conveniently located within the Valley Hills Mall and lucky for us, across the street from one of our favorite barbecue spots, Hugh's Q. Parking was easy and we entered the mall through the food court. We were able to easily find Saslow's on the lower level.

We were greeted by Omi and my wife told him she had spoken to Cheryl. It was apparent that Cheryl had spoken to Omi about the conversation and he was quick to help my wife determine the correct size for her ring and was friendly and helpful.

My wife received a call from Saslow's a few days later stating her ring was ready so we took another drive this weekend to pick it up.

Once again we were greeted by Omi and my wife is very happy with the new fit. Overall, a great experience and we absolutely recommend Saslow's to others!

A huge shoutout to Cheryl and...

Great customer service. Love the girls there. They go over and beyond for their customers. But I hate the jeweler they are in contract with. This review is a rating of them as a whole. When I get a ring resized, I always, ALWAYS have to send my rings back AGAIN to get them fixed. My rings comes back with very noticeable ridges, extremely uneven bands, mushed edges and dents. It usually looks better the second time is comes back. I do not understand why this couldn't be done the first time around. Everyone knows it weakens your rings to have to get it fixed and resized multiple times. Its very disheartening to have to send your valued jewlery back to the same person who messed it up in the first place. It's also very inconvenient to have to continuously send my rings back for repairs. I hate using their jeweler but if I don't, it voids my warranties. They need to do quality check before calling their customers for pick up, however they just need a new jeweler. He's careless and does horrible work. My husband is one of their most loyal customers. I get jewlery for Christmas, birthdays, and mother's day. He spent a tremendous amount of money with them. I urge him not to go there anymore just because of their jeweler. But he still continues to go to them. This is an issue they...

I want to take a minute to brag about this location. I stopped by all the local jewelry stores in the Valley Hills Mall with my boyfriend to find a ring I’d just fall in love with, Although I found multiple I liked, the service that was given just blew me off my feet. There was a new lady working and she informed me she was new from the get go but she seemed to be extremely knowledgeable.

I was looking specifically for an Oval engagement ring with a halo but I wanted to keep it simple. She called in her manager who told me about the upcoming event they are having in a few weeks that I’m super excited to come take a look around at. The manager himself also turned to his book and offered multiple styles we could order from.

I was just very impressed on how much time was taken from the staff. They really do care a great amount for there customers. Although I have not found what I’m looking for, I will be sure to come back and keep my business with them. I am looking forward to coming to checking out the Diamond Party in a few weeks because what girl doesn’t love a party and some sparkling diamonds!!

Thanks you guys so much for being so generous and patient with my...