Zales — Local services in Hickory

This Zales in Valley Hills Mall customer service is very poor. They use to have great people with wonderful personalities that worked there but not anymore. Please avoid this place . Go to Kays it’s located right across from them, and I think they are owned by the same company. These people walk pass me, and my daughter like we didn’t exist, and whenever I did get a person to acknowledge that we were there. She complained the entire time about needing to close right at 6:00 , and they had to change out the sale prices before they could leave.. Finally I said that’s life. We all can’t leave right at six all the time.. mind you I waked in the store at 5:15.. But she definitely had time to walk off and talk to a gentleman that just stopped by to say hi. It was three ladies there and none of them made us feel welcome. One went in the back and never came back out the other two were just flat out rude, and wasn’t helpful at all. They were really short with they answers and didn’t want to assist us . Left there and went straight over to Kay’s wow what a huge difference. Great service. Zales please bring the other ladies back Karen was awesome. I love your product and I think that your prices are y’all still great but I refuse to be treated like I’m a second hand citizen for...

Do NOT buy their service plan. I bought my wife's engagement ring her with the service plan. In a year it has had 4 major issues one the band bent and 3 missing stones. The first time a stone was missing we took it in and they replaced it for free. She also stated that if it happened three times in a year they would replace it. Well another one went missing and they replaced again telling me if it happened again they'd replace the ring. Well it happened again I go thinking it would be replaced. She's like oh no we don't do that and suddenly I have to pay for the stone. Then lies and says she never said that the ring would be replaced. I'm like I wouldn't have thought that if I wasn't told that. I would've just assumed they keep replacing the stone. Apparently they don't care about customer service in the Hickory, NC location. I will be reaching out to someone higher because the manager there does not need to be handling people not jewelry with what it...

I would like to take the time to thank Debra @ the Hickory location She was so kind, helpful & professional She really made our experience special I was gifted my Mother’s wedding rings for our upcoming wedding … they were a newer set that my Dad gave to her in 2014 Sadly. Dad passed in 2017… My Mother, fiancé & I went to Zales not knowing what expect…. The rings needed sized Luckily Dad had got the warranty, etc on the rings It was a bit of an emotional experience ….. But, Debra took very good care of us & was very personable & informative Thank you Debra for your help & kindnesses The rings fit perfectly & are...