Macey’s — Local services in Highland

ZERO stars for this place. I've shopped here for the past 11 years. The store went down the toilet at breakneck speed the instant it changed from Kohlers to Ridleys. Over the past year I tell myself I'll never go back again. Somehow I find myself feeling I need a really quick "in and out" and wind up there and, as to be expected, I leave saying "I'll never go back again" every single time! All of their first-class employees have either gone, or work strictly days. If you shop the store from 3:00 onward you will be assisted by people under the age of 18 who mirror the capability of nursery-aged kids, and have no clue, whatsoever, what (or where) item(s) you are looking for (what is au jus???) are located. Seriously?!?! Never expect to get through their check-out counters in less than 15 minutes (again, why not turn your store over to the local preschool kids -- there isn't a difference between capabilities). Lastly, their service counter employees do not have what it takes to be any less efficient, and could not be any more incompetent in helping customers in a non-timely, or orderly, fashion whatsoever. The entire store, from the top down, lacks quality experience on every level. Oh -- and how could I forget -- they stock their shelves during the DAY and block their isles entirely, so you may as well know (ahead of time) that you will have to back down the isle and go around just to have access to the same isle from the other side. They couldn't care any less about this and don't even make eye contact with you, or say "sorry" or "can I help you with something?" It's as if YOU are the INCONVENIENCE to THEM (just for being a patron there). Hate this place -- can never do a quick in and out in under 30 minutes here, and it's not for any lacking on my part. Looking forward to the day this place goes under, or gets bought out by a more reputable business owner who has some integrity, and who will clean this place out and whip it back into shape again. It needs to happen, and from the top all the way down. Save yourself some actual TIME by driving another five minutes down the street and taking your business to Smiths. You'll end up winning, and saving money on your purchases, in...

WARNING: If you are a pain patient you will be treated like a despicable drug addict by the pharmacists. I am 51 and recovering from an accident that crushed 7 vertebrae. I am being treated with ablation, steroid injections and other cutting edge treatments in a nationally famous pain clinic that has a fantastic reputation. One time, and one time only, I had a fall and my doctor approved an early refill on one of my pain prescriptions. This is the first time that I had ever requested an early refill at my pharmacy and my doctor had PRINTED in ink "Refill Early" on the prescription. The pharmacist in question started interrogating me about things that were clearly protected under doctor-patient privilege and then literally tossed the RX at me and said "Nope, ain't going to do it." I reported his behavior to the store manager, who went back and was berated by the pharmacist for even asking him about HIS decision. The manager, a very kind and effective man had to call the Corporate Pharmacy Manager, who told the pharmacist to call my doctor, like he should of done in the first place. My doctor had gone home early that day, and it took an hour but finally the Corporate Manager convinced the pharmacist to ask the clinic to call my doctor and have my doctor call the pharmacy, which he did. Then the pharmacist had a loud argument with my doctor about how he didn't agree. It's not his business to agree!! It's his business to follow the Doctor's orders! He told my doctor that he prescribed too much, and basically said that I was an addict, all things that are not his business, and are very offensive and embarrassing. I was appalled and will certainly take my...

Oh please don't have an issue with how your receipt rings up. They will be cross and short with you. And God forbid the old lady in guest service helps you. I was nice and literally made to wait ten minutes for "help". If you call being short and not listening help. Sign tells you one price while the receipt says about fifty cents more. Btw thats actual fals advertising. Oh but the receipt says you saved six dollars. Just remember that because instead of listening to me he repeated it crossly and impatiently. Whoever the bald man that came to customer service was is an absolute jerk and refused to fully listen to me. And I get he thought I was some young kid that he could be rude to, but that doesn't give him the right to not give customer service. Funny thing was I wasn't rude, didn't scream, only got upset when he treated me like a dumb child with no need for respect. I will be letting main main management or corporate know how I was...