Red Hanger - Alpine/Highland — Local services in Highland

Simply Awful... For those who don't want to read my full expierence to sum it up, This cleaner is HORRIBLE at pressing suit pants, they ruined 3 pair, and every pair I had them clean and press need to be re-ironed! I'm unfortunately disappointed in what was my first and what will be my last experience with this cleaner. I dropped off nine pair of 100% Woolen suit pants to have them cleaned and pressed. The prices are comparatively high to the other cleaners in this area but because of a couple of positive reviews from neighbors I was willing to pay more for what I expected to be Superior services. They are located in a nice new,and clean facility and best of all they are in close proximity to my home. The drop off was quick and pleasant, and so was the pick up. The staff at the front counter is courteous and kind. I left feeling that I had found a cleaner that would receive my business for many years to come. This morning all of those warm and fuzzy feelings were crushed. When getting ready for work this morning and selecting which of the nine pair of freshly cleaned and pressed pants I would wear today, I was appalled at what I discovered. NOT EVEN ONE of the NINE pair of pants were acceptably ironed. Six of the pants are Flat Front pants and Three have pleats and cuffs. The Flat front pants were ironed contrary to the existing creases in the pants, in some cases there are double lines where there should be one crisp crease. The seams down the sides of the pants were ironed over so the inner folds of the seam created wrinkles on either side of the seams. One pair was ironed correctly on the outside pant leg but the inside leg there was a crease right in the middle of the calf! It's obvious that the reverse side wasn't even looked at. MOST DISAPPOINTING of all are the shiny areas on three pair of pants created because they MELTED THE WOOL by using too hot of an iron on the pants. I will be contacting the owners and management to seek recompense for the ruined garments, and I will not be returning to this company for any...

An unfortunate experience with Red Hanger. I rarely share bad experiences and poor reviews, but we had too many flops for this to passed over. I was trying to find a place to get my wife’s wedding dress dry-cleaned after our ceremony. I double checked the reviews to make sure it wasn’t a risky move taking the dress to Red Hanger, and other reviews suggested it would be fine. My wife’s dress was super clean and barely dirty taking it in. We just wanted to clean it professionally before storing it. I drop the dress off and he gives me a lengthier time frame for pickup as it was post ceremony and we didn’t need it back soon. Totally fine. I go to pick it up and it’s not done in the given timeframe. Not a huge deal but bothersome since it was 2+weeks later. I come back a couple days later, and it’s done but look’s almost tougher than before and had a large solution stain in the front that wasn’t there before. He says it’s just solvent and he can run it again and it will come out fine. We come back later when it’s washed and cleaned the second time, and surprise… not done. We come back a fourth time to pick it up, and the big solvent stain is still there and we have buttons missing on the dress now with the fabric looking even more dingy with lint peeling and the fabric starting to ball up. Wedding dresses aren’t cheap, and I was just trying to help the cause by taking it here instead of hauling it across the valley. Should have taken the dress for the road trip instead of taking it here. It was pretty expensive too. He quoted a discount and said he’d mark the cost down 20% after we had the struggles on timelines and rewashing it. Still came to be the full price he quoted in the beginning haha. The guy was nice and tried, but I really would look elsewhere before taking any formal dresses here. White shirts are easier to replace and fix. Just an experience...

My wife took in her mother's Utah Woolen Mills expensive pleated skirt and they ironed the pleats out of it. Before she turned it in, she asked if they warrantied their work as the skirt was expensive, and they said they did. Some warranty. The skirt is now ruined. My wife had to debate with them for a half an hour and she was told they could take it to litigation, but she would only get about $20 for it (the skirt was several hundred dollars) Exasperated, my wife finally left and all she got was $20 discount on what she was picking up. I continued to use them for my shirts, as I have not had any problems until today. The computer system was still carrying my pants from 6 months ago as though I didn't pay for them when I picked them up, even though it was the only thing I picked up that day and paid for it on the spot and had proof. When they charged me for the pants again, along with the seven shirts I was picking up, I called it to their attention. They couldn't credit my credit card on the spot when I had just had them charge it, they couldn't print a receipt showing I had credit for $7.07 in the system and they wouldn't give me the money in cash. Credit in the system is all they could do. Well, if that is the way they do business, I am through. I will take in 3 shirts to use up the credit and then I am gone. No business should be...