Olive Dog Salons — Local services in Highland

See Update Below

Not impressed and not happy. We’ve been bringing our dog here since they opened. Each time his haircut is inconsistent. Eyebrows are always uneven…one longer the other. Skirt is up high…then down low. The lady who greets you when we get there is very kind and we’ve still given them a chance and have thought next time his cut will be better…

They tell us there is something wrong with our dog and we need to take him to the vet…there is nothing wing with him. We do take him the the vet and have at their request. He perfectly fine and has no “issues” He’s a young pup. Are there many dogs who enjoy getting their haircut? I highly doubt it…

This last time they couldn’t finish his haircut and had us come pick him up and told us we needed to take him to the vet again as there is something wrong. He’s a dog..he’s stubborn and again a haircut is probably not be his or many others dogs favorite thing to do.

Makes me question what goes on behind that closed door and why they haven’t gained his trust over the course of a year+. Will not be returning..we will find someone else but I’m pretty sure they are they ones who have caused his stress by the way they’ve treated him and there is a reason over the course of a year he hasn’t “complied” with whomever cuts his hair.

update on our review

we took our dog to a vet per Olives recommendation. The Vet said nothing was wrong with him. He was fine with the vet and her exam and displayed no signs of aggression and she said perhaps his aggressive behavior towards the groomer was more than likely caused by inexperienced groomers or groomers who are not educated with the behaviors of different dogs. She did not recommend medicating him and said it was unnecessary. A groomer with patience and experience would be able to handle him just fine. We trust the recommendation of our vet over a groomer.

We were able to find a new groomer and let her know the history with our dog and Olive (not bringing the groomers name up out of respect). After we picked him up from his first appointment with the new groomer we asked how he did and if he was aggressive and if she recommended he was medicated for the next grooming. She said that was completely unnecessary and he did great and showed no signs of aggression towards her and she is also against medicating them for grooming..there is no reason for that if the groomer has experience and patience…

We are extremely happy with the change we made and happy to know he is with someone who doesn’t suggest drugging your dog for a grooming. It sounds like the lack of experience with olive and lack of patience is the issue in our instance. Maybe if your dog holds as still as a statue this place is for you.

When we’ve been there to pick him up or drop him off at olive we’ve heard their staff tell others their dog was aggressive and recommend medicating them before the next visit..sounds like their common suggestion for the dogs that don’t fit into their mold or business model. It’s wonderful some are happy with Olive. It just wasn’t a fit for us or our dog. He hated being there and tensed up and was nervous when we pulled into the parking lot and worse when we walked into the lobby. We do not have that same reaction with the groomer we are taking him too now…and we didn’t have that reaction from the previous groomer before she moved…so please Olive just accept he wasn’t a good fit for your impatient groomers and don’t respond that “we need to have him groomed at a veterinary clinic” and medicate...

We've been bringing our pup to Olive since they opened and have never had an issue—until now. Unfortunately, this last visit was a huge letdown. They didn’t finish my dog’s grooming, and instead of taking any accountability, they tried to shift the blame to me, saying I don’t bring him in often enough. That was frustrating, especially since Olive isn’t even our exclusive groomer—we rotate between a couple of groomers in the area based on availability so they don't really know his schedule.

Another thing that really bothered me was that they still charged me the full amount, even though I didn’t receive the “full package” they advertise. When I brought this up, I was told that I was paying for the time slot, not the services completed. So be aware—if your dog needs more time, you might walk away with an incomplete groom and still be on the hook for the full price.

Instead of owning the issue or finishing the groom properly, they told me I could schedule another appointment to complete what should’ve been done in the first place. It felt like they were more interested in defending themselves or making excuses than making it right.

It’s hard to say if their service is declining or if we just got an inexperienced groomer, but the lack of accountability was the real dealbreaker for us.

Needless to say, we won’t be coming back—and I can’t recommend them. If you’re looking for a groomer with professionalism and follow-through, check out Kibbles & Cuts instead. They’ve never...

I wish I could give them a 0, because 3rd time was NOT a charm. I have groomed dogs before, but take mine to save my time on Saturdays.

My dog had one matt I could have worked through in less than 10 mins, but they shaved EVERYTHING because they said “it can’t be done”.

They also decided to just not groom his face because he was squirming? What did I pay you for?!? Shouldn’t they have equipment for that?!?! I went home and sat him on his pillow (no restraints) and he didn’t flinch while I cleaned up the horrendous mess they made.

I would suggest they actually try to do their job! Or hire some someone who will!

They had the audacity to charge me full price & doodle expense & asked me to tip when they wouldn’t complete the cut!!! This shows me they either lack integrity and standard of quality work are too lazy and careless to do their only job don’t have the equipment necessary don’t train their employees & don’t look for credentials of the ones they hire

I can show you 3 adorable before pictures of my dog, but not one after, because I couldn’t get myself to take pictures of his atrocious haircuts.

I would never recommend Olive to anyone. Not worth a penny. Not worth...