UCCU - Highland Branch — Local services in Highland

Something terrible must be in the air here... I would avoid this place at all costs. Came in on a Saturday for help with an account and for understanding of how credit card payments work in the UCCU online banking system (apparently they call them "loan payments" and you cannot setup automatic payments for your statement balance!?). Anyway, worked with two representatives: one teller and one banker. Also overheard a second banker's conversation with a pleasant older woman next to me. All three representatives were more patronizing and condescending then any representatives I have ever worked with at any bank or credit union. The poor older woman next to me was just trying to understand some charges on her account and the banker literally spoke down to her like she was wasting her time even dealing...

Your people are very kind and courteous. Your policies and procedures are way over the top. I was asked eight security questions and it was still not good enough to get done what I was asking.I even gave balances of some of my accounts. I was giving my kids names and birthdates and was working towards all 29 of my grandkids. I finally hung up and went into a branch office. Again the employees were very kind but I still had the same security issues and I have known the employee since they were a small child.

After this very frustrating experience I was told that you have some great programs to help me. No thanks. I’ve been with UCCU since you were in the basement of the Wilkinson Center. You are getting too hard...

I would strongly suggest banking literally anywhere else. I payed off my car loan in FULL, in person, with CASH (the FULL LOAN) all at once (I even had $800 in change given to me). UCCU took it upon themselves to add a $80 'late fee' onto that payment, even though I payed this loan off YEARS early. I've called 3 times to resolve this issue. I had a representative tell me they were in the wrong and still asked for my card number to pay the fee. I've been blocked from logging into my account and I've had late fees added to an imaginary late fee. They released the title after I sold it even though they're not supposed to unless the loan was paid in full, so how would I owe anything if the title...