Park + Garden — Local services in Hoboken

Posting this review under my sister's account for fear of retribution from management, even after my husband and I moved out. I am surprised to see how high the review score is for Park & Garden. While the front desk staff (esp Rich & Shane) were great, the management of this building is difficult and slimy to deal with. There's too much to include in this review, but here are three key themes from our time living at P&G:

Theme 1: Maintenance = cover it up, don't fix it. Most of the problems stem from poor maintenance of the building. Park & Garden seems to rent out units that have known problems, e.g. hot water issues, appliance issues, leaks..choosing to cover them up instead of fix them, despite opening many maintenance tickets.

Examples:

We had a broken faucet that couldn't regulate temperature the entire time we lived here, which they were too cheap to replace. Also, the shower took forever to heat up in the winter - esp if you live towards one of the end units down the hallway, prepare to run your shower for a long time before getting in. This is a known problem, mentioned by other reviews too.

Leaks coming from another unit causing water damage several times.

The heat/AC units were louder than a jet engine taking off. Also the thermostats are ancient and don't accurately read the temperature of the rooms. Again, too cheap to update them.

Very cheap metal blinds you'd find in a budget office building, which don't block light plus jam and get tangled frequently.

In summer months, warm hallways lead to sticky front doors that can be very hard to open. This is a serious safety issue. I one time could not, with all my weight, pull open our front door from the inside to exit. I was literally turning the handle and hanging my entire body off it and it was stuck! My husband body slammed the door from the outside to kick it open and let me out. We could never figure out if this was due to the door frame swelling, hallway condensation, or maybe because they painted the inner edges of the door which you're not supposed to do. When we raised this complaint to maintenance, we were told to try applying lubricant to the edges of the door frequently. LOL.

Theme 2: Parking If you have ever seen the robotic parking garage here, you probably can guess where this is going... The garage system is completely dysfunctional. Min ~7-10 minutes to retrieve your car, and up to 45-60 minutes during busy times. Time estimates on screen are always wrong. Mobile app never worked for this building, so you must go down to the lobby to scan your fob then go back up. This is a well known issue by residents; many opt to park in garages down the street. We talked to neighbors who missed flights, meetings, etc waiting for their car. Returning your car is usually easier but sometimes we waited 20+ minutes to pull in, e.g. when all four car bays were busy or broken. Building management shifts the blame to the outsourced garage manager (Impark) who blames the robot parking company (Utron). Both are extremely rude to customers and don't care once you've signed up.

Theme 3: Office Staff The cherry on top of it all. When things are going smoothly and you don't need anything, the staff here seem super nice. But, as soon as you have a problem, they turn on you and it's like a 180 out of a zombie movie. Management are combative, dismissive, and do their best to be as UNhelpful as possible. I guess since Bozzuto is such a large landlord we shouldn't be surprised, but truly the worst apartment management we've ever encountered having lived in several big cities. This was our first and last time living in a Bozzuto building.

Overall, there are limited options in Hoboken for luxury apartments w/amenities, and we thought this building would be better than shipyard. But, in reality, it's not good. There are several new buildings around that are much nicer, and great condos if you can find a rental.. We suggest you...

I’ve been a tenant at Park & Garden for over 5 years, and despite repeated attempts to negotiate and raise ongoing maintenance issues, management has remained unwilling to budge. After weeks of back-and-forth, they refused to alter the nearly 9.98% rent increase they announced for my renewal.

It feels clear that this number was chosen to sneak just under Hoboken’s new April 2025 law, which requires landlords raising rent 10% or more to provide tenants with detailed disclosures, including an itemized breakdown of costs justifying the increase. By setting the hike at 9.98%, management is avoiding transparency and accountability.

Meanwhile, unresolved issues continue to pile up: • Vague responses to repair requests — usually just “it’ll be fixed soon” - it took weeks to resolve our bathroom paint peeling because of a roof issue, an air conditioning issue, and more.

• Ongoing construction disruptions causing power outages, boil water advisories, and garage breakdowns lasting for days at a time.

The only bright spot in this building has been the front desk team — Sedrik, Shane, and Richard — who are the absolute best. They are kind, accommodating, and the only people here who consistently make residents feel valued.

I have been a perfect tenant - no complaints, late payments, and engaged within the community of residents here. There used to be incentives and actually quality events here - now we get Dunkin in the lobby once a quarter. That is no perk of the cost of this luxury living.

What makes all of this even more concerning: management is part of a broader set of landlords currently being sued by the State of New Jersey (Attorney General Matt Platkin) over allegations of colluding with software provider RealPage to inflate rents via algorithmic pricing. The lawsuit claims these parties worked together as a “rent-setting cartel.”

In short: after years of good faith, I feel forced to leave this review because management would not address basic habitability concerns, ignored the impact of construction disruptions, and imposed a rent hike designed to bypass tenant protection laws while refusing to be transparent.

I warn new tenants coming here that they will increase your rent 10% every year, and every long-term tenant eventually gets priced out. Bozzuto does not...

Editing my review. Front desk is very nice and management is professional. I do not feel 100% accommodated and for the price I pay I do not feel that it is fair. There is a banging sound that goes on above me on a daily basis. While they have given me the option to break my lease or move to another unit, I do not understand why I should have to up root my life. I believe they can do a further investigation. They said that they have looked into the unit above me and that the people were away when they looked into it, but I 100% assure you it is the people above me. I have sent videos to my mom and two other friends and they say they hear the sound in the videos. The walls are extremely thin. I hear my neighbors next to me. When I am in bed at night and my bed is against the wall, I can hear my other neighbors, and I will have to knock on the wall, so hopefully they can hear me to be quieter. It is very hard for me. I am more sound sensitive than others, but it is very distracting especially because I work from home. I wish there was another round of investigation because I do not feel that there was enough effort put into it. I do not feel that I should have to uproot my life or move. The people were most definitely not away if I can hear running footsteps above me. I am biting my tongue or trying to, but I feel very stuck here. It is sometimes a frustrating place to live in terms of management. That being said they do tend to address other problems very well and the place...