Kohl's — Local services in Holland Charter Township

During this busy holiday shopping season, it can be easy to expect a frazzled, tired employee when asking for assistance. However, today I went into Kohl’s looking for a specific item to match one which I already had… I was sure I bought it at Kohl’s. I enlisted the help of a young lady (employee) who asked me questions while trying to track this thing down. Finally when I found more details on-line, she told me that they haven’t stocked this brand in the past. (Not many years ago I would have insisted that I got it at Kohl’s and I was right and she was wrong. But, as I aged, I realized that I could actually be wrong and others could be right)! I quickly agreed with her, that it’s possible I bought it elsewhere. She could have “owned me” right about then but didn’t. Point is, I was extremely pleased with the help she gave me, especially in light of how busy the store was. I failed to get her name, but Kohl’s, Holland, MI, be aware that you have a young lady in the housewares dept. that, in my opinion, is a valuable asset, esp. this time of year. (Thanks, again, to the young lady for your...

In a world where "everyone is being asked to do more with less until doing everything with nothing" my experience at the Holland, Michigan, Kohl's today was an exception. I was making an Amazon return and that process went smoothly. The customer service person at the return desk was very polite and efficient. I then took my 15% off coupon given me for my return and purchased 3 workout shirts. The checkout process was very excellent. I was cheerfully greeted and the customer service person, Debbie, was very helpful. She commented that the 3 shirts I was buying were excellent. She politely asked about having me sign up for a KOHL's credit card for an additional discount (I declined), and she proceeded to complete the sale. People today, and I sometimes have to include myself in that group if I'm completely honest, like to complain but rarely share good experiences. This report, today, is...

Signed up for a Kohl's card in the store, used it to make my purchase and then paid off the total. However, apparently it was not paid, didn't get a bill, didn't get the card in the mail, but I did get a notice about late fees. Tried calling the number to pay it off, no one would help me. Called 3 times talked to 3 people, no one would help me. Terrible customer service, they obviously don't care about thier customers and are totally ok for charging me excessive fees for thier mistakes. Each time I called I tried closing the card, and was told it was closed, but then when I called again, somehow my account was still open. They finally closed it, due to non-payment, ( I got a letter), I had thought it was already closed and payed off again. and only after the fourth phone call, they finally did whatever it was they needed to do for the payment to go through, (and the amount was doubled because...