Aerie — Local services in Holyoke

Daughter went to return clothing paid with cash and returned before the 30 days. Girl said she wasn’t allowed to give cash back and could only give a gift card even when my daughter showed her the return policy. I went in and spoke to the manager and the manager said she wasn’t able to get the cash now that a gift card was given and even strangely said to the original clerk “don’t worry, it’s not YOUR fault the former employee told you the wrong thing”. It was so theatric and fake sounding. How did this girl not get trained right and she’s been there at least the past month and she never had a return? I wonder if they are trained to say they can’t give returns and only give credit so the money stays with the store. Even the manager didn’t know how to fix our issue with getting the cash back. She had to call the owner and justify why she was asking because “mom was upset”. I was calm but direct. I found the staff immature, yet the manager did eventually do what she needed to do and we finally received the cash...

Drove 30 mins and went in with online return and had no service to download the email with order confirmation. They said they couldn’t look up my order via credit card or Id and I had to call an outsourced customer service associate to verify my name, email and phone number to provide me with my order number so they would accept my return. They had 5 associates in the store, 3 just standing there. None of them could look this up? Took me 5 minutes to find service and another 10 on the phone. Make it make sense why aerie has so many customer service associates in store and not one could help. Never ordering online...

Went with my roommate who is married to a member of the air force and she showed her military ID. It was expired only by a few months but the associate refused to honor the military discount and was very disrespectful. We eventually got a picture from her husband and we went back to get the discount. It’s annoying and disrespectful that we had to go through such a hoop for $10 it’s not like it was coming out of the associates paycheck. We’ve been here countless times and have never had a problem with the military discount it’s funny that this time there...