Best Buy — Local services in Holyoke

I went in on Saturday to buy a phone. Two salesmen hovered around me for about 45 minutes while I decided what to buy.

The service was nice at first, as I was able to get all of my questions answered.

But they never left my side, to the point where the experience became stressful as I was trying to make up my mind.

I barely had time to think, nevermind discuss the transaction with my wife who was there as well. It became annoying how they were hovering around. It felt more like pressure than customer service. I started to feel like raw meat for vulchers.

I finally made up my mind, and then they started throwing a bunch of accessories at me, telling me to buy "this and that".

I narrowed that list WAY down, and only bought a case and screen protector (which turned out to be a $40 film of plastic, reminiscent of the crap that you would have gotten with an original pocket PC. It wasn't even glass. I'll be returning that one as I just ordered real glass from Amazon for $8. It's a pack of three which ALSO has protectors for the camera lenses).

I was told to buy the $40 one because "if it breaks, they'll give you a new one for free". No wonder. Plastic doesn't break. It ALSO doesn't keep your screen from breaking. So that was HIGHLY misleading. Talk about extortion.

The salesman seemed annoyed that I didn't buy everything else that was suggested.

We got to the register where he then tried selling their "insurance package", for almost $200 extra.

When I declined, he started "fear mongering", telling me that they don't make phones as quality as they used to, and that this phone may not last as long as my older, cheaper model.

I asked, "are you telling me that this phone is cheaper quality, even though it's more money and newer"?

He realized that that was a bad thing to say, so he backpaddled on that statement, and tried the sale from a different angle.

He must have tried 3 or 4 times throughout the interaction to sell me that insurance (as well as accessories that I don't need, one of them being total garbage).

When he finally realized that I wasn't buying it, he was visibly annoyed.

He assured me that he doesn't get commission and that he was only looking out for my best interest (fear mongering again).

Having worked in various sales environments myself, I know how it works.

Commission or not, they DO track sales by person, and individuals are rewarded with "high fives", more hours, employee appreciation, and other social "perks".

Likewise, if they don't meet the "standards", they are shunned and shamed.

So telling me, "I don't get commission" misleading and deceptive. They get social recognition, and they crave it.

We concluded the transaction, which totalled close to $1,000 dollars. No sooner had I removed my card from the chip reader, had he vanished.

It was like magic! I kid you not, once the transaction was approved, the guy just disappeared.

I had other questions, such as, "how do I activate this thing", and more, but the guy was gone like a fart in the wind. I could find him NOWHERE!

I had to wait another half an hour to talk to different rep, who told me to bring the phone to my carrier for more information.

So that pissed me off. They act like your best friend, "just looking out for your best interest", until they are CERTAIN that they have extracted as much as they possibly can from you, and then you're just "dirt to pee on".

Typical sales, and I don't know that I'll be back (except to return the TRASH "screen protector" that...

So this going to be long but people need to know what i went threw....just to be aware spelling is proble wrong in some place..

So a while back for my senior year of high school i purchase a Sony vaio laptop. it was what i need to help me get threw school little did i know the sony laptop was discontinued a week later, may i say it was not just the laptop but the entire line of laptop sony had completely stopped making laptops all together. After a week in a half went by my laptop started bogging down, was super slow, constantly restarted, freezed a lot as well as the fan was constantly running at a high speed,and ect. I'm 18 and i know a really good decent amount of stuff when it comes to computers, so I figured computer was defective and it need to be fixed. So i called bestbuy and they said all you have to do is bring the laptop in and well let you get a new one so i thought oh thats great. So i came in the following day went to the customer service place told them that i was dissatisfied with my laptop and that it wasn't working and they said oh go grab a laptop to replace it, so i walk over and ask a kid who was about 20 or so and pointed to the laptop, he said are you replacing it and i said ya. As i start walking over the kid then follows me to where the customer service center is and then questions me and ask to see the laptop, He said oh this can't be any value sony hasn't made laptops it forever he opened it and saw it was brand new sony vaio flip. First he had no right to question me he worked in the computer center so why did he come all the way to where i was going and pretty much acting like a geek squad tech??? so he then tells me i can't replace it that i need to send it in. Long story short i sent it in 3 times. My problem did not get solved. I then got a call from a geek squad manager at the best buy and told me to come in and he'd look at it. so i came in he said that hed send it to sony and get it fixed. I got it a few days later and it worked....for a few days. i called him up and notified him of the problem. At this point were best friends cuz iv been in best buy with this laptop and had so many problems. He then says look were gonna get this fixed for you bud. i give him my laptop and in exchange for store credit. I got what my laptop was paid for in store credit and he said you have this amount to spend on this card so pick out the new laptop and i was really relived that my problem was solved. The manager was so understandable and had a great personality so he understood what i was going threw. he acknowledged that constantly going back to the store and having them send it back all the time, that their was no need for that and his attitude was always were gonna get this fixed for you and was on your side. My first impression when i sent in the first couple times, i was pissed because i still had my protection plan and i still kept my receipt and even the box. And i still had the trouble that i had but after this Manager came to my rescue and all the problems were fixed and that how every one at best buy and even other stores should be. So after this whole thing was over i came out with a changed mind about best buy and new laptop that replaced my pooped out one. so if you guys have problems ask for Tim the Geek squad he will give you the 100 % and the best he can do to make the...

I don't know that I have ever been treated with such DISRESPECT and RUDENESS as my experience with the Sales Manager MAX and the customer service representative TIM who both tag-team bullied me while trying to do a return.

I purchased three fit bits online for my daughters for Christmas. One of then was a duplicate gift so I never even opened the package. Most stores give a 30 day return policy after Christmas but Best Buy only gives 14 days. Three days after the 14 day deadline, I attempted to return the unopened fit bit which they still sell the exact model.

First, I was told that I was unable to return it bc it was after the 14 days! They still sell the item! It was never opened! I tried to explain that I live in Maine and work in Massachusetts. The weather since Christmas has been unusually icy and snowy thus reducing the number of opportunities to return this item. I tried to explain this but there was clearly no understanding. They just wanted to argue and belittle me for being three days past a ridiculous return date. I was rudely asked "aren't there any Best Buys in Maine?" MAX clearly didn't understand that the reference to Maine was the travel back and forth through very bad weather.....and then TIM would weigh in. It was if they had rehearsed how antagonize their customers.

AND THEN, THIS IS WHY I AM WRITING THIS REVIEW! MAX put through the transaction, extended his hand with the receipt to give it to me and then pulled it back and came from behind the counter to confront me. He, all of 25 or so years old said "YOU SHOULD NOT FEEL SO ENTITLED TO GET SOMETHING YOU DON'T DESERVE" and continued to hold my receipt hostage for another pregnant pause. In my 53 years, I have never been treated so DISRESPECTFULLY.

In the past three years, my husband and I have purchased 2 large SONY SMART TVs, a NIkon D50 DLR and lenses, solo Beats, multiple Fitbits, a tablet, 2 fire sticks, 2 routers, a wifi extender and that's just what I remember off the top of my head. We are good customers and to be treated so offensively leaves us no choice but to NEVER PURCHASE ANYTHING AT ANY BEST BUY AGAIN. This behavior is completely unacceptable and patronizing this store with our hard earned money would only condone it.

BEST BUY MANAGEMENT, DO THE RIGHT THING AND FIRE THEM! They don't deserve to be entitled with a job when they spew such hatred! They said they would deny any wrong doing so please find me and I will be happy to speak with you in...