francesca's — Local services in Holyoke

My daughter needed a dress for her birthday dinner. We arrived at 7:00pm, the store did not close until 8:00pm. Upon entering the store we were told the dressing rooms were closed. This was an hour before the store closed, and my daughter takes different size in all styles. We managed to find one we thought would fit, but it was very off putting and I felt like the girl just didn’t want to deal with the dressing rooms again before she wanted to leave. The associate she be more...

I saw a dress online and called the store to see if they had my daughter size. The woman Emily who answered was extremely nice and helpful. She put two sizes aside for me. When I got there the price was different in the store than it was online. She honored the online price for me and my daughter got so many compliments on her gorgeous dress! Emily was absolutely amazing to work with! I highly suggest...

I love their selection of clothes but I never buy because their customer service is very rude recently. Even today I tried to get a dress but the employee did not give a damn and rudely asked me to find out the price myself when I requested some assistance. I ended up buying it online. Please fix your...