DTLR — Local services in Homestead

I’m deeply disappointed by my recent experience at this store. As a paying customer purchasing a birthday outfit for my son, I expected courtesy and transparency — instead, I was met with rudeness, deception, and mockery by a lady in purple crocs and blonde bohemian braids .

First, the Apple Card reader failed to process my payment. I placed an order instead, but at no point was I told how long processing would take or when the order would be ready. I was instructed to return in two hours — I called before returning and was not informed of any change to store hours she was rushing to get me off the phone. Lacked common courtesy as part of management to advise the consumer what the latest time to pick up the merchandise was .

When I arrived, the staff laughed at me and made humiliating remarks to each other while I stood there. I asked to speak with the manager, who approached with a dismissive, unprofessional, and rude demeanor, telling me I “should’ve asked what time they closed” in a very disrespectful, uncalled-for tone!

This is unacceptable behavior. There was no disclosure of new store hours, no professionalism, and no regard for customer experience. As a result, I will never shop here again and encourage others to consider this behavior before spending their hard-earned money.

The store’s leadership lacks integrity, and this experience deserves immediate attention from higher management to prevent further consumer mistreatment.

furthermore I do intend to sue under violations of :

Consumer Protection Violation (Federal Trade Commission Act, 15 U.S.C. § 45) • Unfair or deceptive acts and practices in commerce violate federal consumer protection laws.

False Advertising (NY GBL § 350) • store hours online ad of today 5/9/25 have NOT BEEN UPDATED or in-store signage were not updated, this constitutes false & misleading advertising.

Deceptive Business Practices (NY GBL § 349) • Failure to disclose material information (like processing times or hours) may qualify as deceptive conduct that...

Went in today to ask a question around closing, if you are reading this and are a higher up of the company you need to investigate this store, the same guy I asked a question which was an employee on the clock had his cousin trying to buy shoes with his discount and the guy at the register was explaining to him that the policy doesn’t allow him to let the employee on the clock let his cousin purchase these shoes with his discount and that the store manager has to do it, from the looks of it there seems to be policies in the store being broken and only one person following them which isn’t right because the cousin was arguing with him about not getting the discount, this isn’t right as policies are in place for a reason and honestly I felt bad for the guy at the register taking...

Been a fan and had a family member work in the reading Pa.5th st.location since 2003 and have never ever experienced such bad customer service ..I literally had to peel the guy off the window to actually take notice that I needed help and then 2 females ask for his help and the man completely is put me on hold and paid no class of attention to me ...I was super excited they opened a location down here in homestead but after that experience I will rather order online and will never step foot in this location again...oh and buy the way I was gonna buy 4 pairs of shoes guess who lost a good...