DIOR — Local services in Honolulu

Five stars are not sufficient to describe the customer service received at this location. I had a purse in mind that I saw online and went in store to see if they have it. Livia was so kind and patient and showed me the three colors available for the model. While in store, Livia and another young lady took the time to show me anything I was interested in and made me feel welcome. The aloha luxurious experience was definitely there. They shipped my purse to my state and when I got home I noticed that there was a scratch on the hardware. When I contacted Livia she did not hesitate to assist me with my exchange request. In all this time she promptly answered my inquiries and kept me well informed about the whole process. I honestly wish to see this type of customer service in other luxury stores. Livia did not just provided the expected customer service, she went above and beyond in assisting me. She also made it clear that I can reach out to her for any future DIOR purchases. Million thanks for the...

I paid cash for an item. Returned the item on 12/29/2023 and was told the refund would be issued by check in 4-6 weeks. No problem, seemed reasonable. It was no problem until the refund never arrived. The receipt has one number to call; corporate customer service. When you call corporate they tell you to call the boutique in Waikiki, when you call the Waikiki boutique they tell you to call corporate, as both parties say the other issues the refund. I am still waiting for my refund after 7 weeks and dealing with a so called luxury brand that the left hand doesn’t know what the right is doing. This was my first time purchasing with DIOR and will be my last. Chanel and Cartier could teach DIOR a thing or two about customer service. I too have filed a complaint with the BBB; to my surprised the company has HORRIBLE reviews. Go figure. ...

EJ has made my first experience shopping at Dior the most unpleasant. I had high expectations for a company with such prestige but I was treated poorly despite buying something meaningful for myself. She was snappy and did not seem to care about my interests at all. She demanded things from me when she could have asked nicely and it was very evident that she looked down on my family and me because we were unsure about some items as it was our first time buying from a luxury brand such as Dior. I expect superior service from a superior luxury brand but I was immensely disappointed in my experience at this location and I hope something is done to ameliorate the customer service that clients...