Hoku Hawaii Tours Honolulu — Local services in Honolulu

My husband and I were on the 5 Star Circle Island With Pearl Harbor on Saturday, January 18 2020 @ 6:30am. Our original driver was Ha'o; however, his vehicle was damaged by another while we were at Pearl Harbor.

We had expected Ha'o to pick us up at 9:30 AM. He finally arrived at 10:15 AM, which wasn't bad considering what all had happened since we'd been dropped off.

The problem was that no one from Hoku bothered to let us know there was a delay and when to expect Ha'o. My cell number was part of our registration.

There was another Hoku vehicle near our pickup point at Pearl Harbor. I approached the bus and the driver (Jamison) opened the door. When I stepped in to attempt to ask about our bus, Jamison said - wrong bus, get off or get out, I am not sure which. He was extremely rude!!!!!

The tour was good for the most part. We liked Ha'o and his replacement Kevin.

The lunch at the Marriott Courtyard was very disappointing!!! The food was mediocre at best. The dancing was nice. I find it hard to believe that this was the location chosen to give the group an authentic Hawaiian tour and meal.

Our group did not get to take in the last stop of Diamond Head. We missed the entrance by about 3 minutes. Not sure if Kevin knew what time they closed, but he should have and also should have cut a few minutes off another stop or two to ensure we made all stops on the tour.

I feel there were a few areas in which the tour could be improved and a few more in which our situation was handled poorly. Further, I find it hard to believe that I was addressed as I was by your driver, Jamison!

This message was sent directly to Hoku Tours on Jan 21 and 27...

Very expressive but sum what worth the money. Pros: Tour guide was very funny and very informaitive on the bus. His job is to just be your peronal taxi service. Thats all! He is not your personal tour guide! The breakfast purple Donut is very good. Free water during you whole tour and the food was very good hot fresh and very moist pork and fish make sure you fill your plate the first time around. The bus was newer and very comfortable as well. Was able to get on the Arizona before it closed.The sub is a get experience. The museum was set up well to. The USS Missiouri was nice being able to go thoughout the ship wish we had more time hear. Ford field was way above my expectations and even had a golf cart To shuttle people between hangers. CONS: Paid for 10hour tour $198 each person and was only 8hours I should be refunded for the other 2 hours. Pearl Harbour experience was rushed do to a time limit on the bus leaving and wish we could have used that extra hour hear !! And the extra hour at the USS Missiouri. Once hear we still had to wait in line like everyone else. We prepaid for tickets isn’t their a better way and to just go right in instead of wasting 30mins getting tickets and head sets. Overall: Would I pay for it again. No. But if its your first time to the island. Then its money well spent. Wish I could have gotten my...

I found Hoku Tours to be a great way to see the Island of O'ahu. I took 2 nature tours. The Eco and the North Shore tour. They picked me up promptly at the specified time - unlike other city tours where I have been left waiting for long periods of time. This company is very professional.

The Eco is a great way to see the whole island in a day. Works if you have only a little time to work with or you want a preview of your options. The North Shore tour allows you to spend the day really getting to know this section in more detail. I enjoyed the guides who also drove the vans. They were extremely knowledgable, helpful and humorous. They each had their own personality. But they both made efforts to connect with each guest in some way. The vans were beautiful and comfortable with clean windows that allowed me to take clear, spectacular pictures even when we were driving along. I wouldn't hesitate to recommend Hoku Tours to anyone. Well worth the money when you weigh it against car rental. Plus each tour included admission prices, rental equipment, AND excellent lunch at a non-commercial food establishment.

I love this company. More should model their business practices...