PT Massage Inc. — Local services in Honolulu

I found them by online reviews for one specific therapist named Alissa. I could not get into see here as she has a very limited schedule to say it lightly. That said, I was offered Reuben. I met with him and was happy and tried to set a second appt for Alissa --again not available for weeks, so went to Reuben in between which was fine. At this stage PT Massage is 5 Stars. Ready to schedule 3rd time there with Reuben yet he was going away and normally require 2-3 session per month due to my fitness regiment so he offered Tiare a female therapist who he felt was comparable to him--outcome was she was nice and attentive but not a good fit for me. Called In for another visit post and of course asked for Alissa assuming it would be weeks to see her and Amy said she has a 1:30p this Weekend, which was two days away. I was floored as that was unexpected and said let's do it! Show up for session and find out I'm set with Tiare again? The two names don't even sound alike and as mentioned earlier would not have rescheduled with her. After 700+ massages in my life I feel confident I know what I prefer and what works for body. No management apology or even offered another option and I was so uncomfortable with what to do as she basically walked me to the room and told me to disrobe--I mentioned again I was to be with Alissa and was being told that was not possible Alissa is never available at that time she has regulars. Now I'm made to feel at fault and that possibly I'm making it up or made a mistake. No one is taking responsibility. This is awful. It's like going to a restaurant ordering a steak as they are known for great steaks and the waiter delivers chicken like that's perfectly fine. Sorry it's not. In the end I'm there uncomfortable and now in a session I prefer not to be. At check out no apology from the Amy (receptionist) who obviously messed this all up to begin with and /or a plan to comp this visit or the next for the trouble which is what I would do in a heartbeat, and have as a past business owner. I will consider updating this review after I finally see Alissa (coincidentally the owner) for bodywork in two weeks and see how she decides to manage what happened. 5/7/19 Update! After this review above was placed on Yelp, within 48 hours, I received a Yelp message from Alissa, the owner, with a weak apology for the mix up, skimming over other written areas about what I should have done bla bla. She's barely taking responsibility but in the end agreeing to waive the next session Insurance co-pay ($20) which is the right thing to do. Now I receive a typed letter today in the mail lashing out at me, saying I'm criticizing their business threatening if they are not accommodating me. What?? are you reading something else as this has been the only communication I have had online and spoken to no one at PT Massage since. It is sad as I had just recommended them to a client and have a fitness business where there would have been many more--now I have to share this story and the letter (thank you) as it just floored me. As with many therapists they wear their emotions on their sleeves and don't run a business with objective actions and thinking. No worries Alissa, I forgive you for your feedback and poor owner operator approach to customer service as you know not what you do. You are a therapist first and foremost, not a business owner managing a...

Oh my amazing goodness!!! This was the massage my body needed. I knew going in that I didn't sign up for a "spa" day massage. I needed a deep tissue/sports massage to get all my tight muscles loosened as various pains were starting to form. I'm so thankful to Arce who is incredibly knowledgeable, skilled, and super meticulous in his profession. He was able to 1. bring relief to my tight muscles and 2. teach me ways to help when I'm in between sessions. Immediately after my session I booked my next appointment because I value the benefits of what regular maintenance can do for your body's mobility. I highly recommend visiting PT Massage Inc especially if you're experience mobility/range challenges due to...

Crystal Collins is attentive and pleasant. And as a massage therapist she’s very experienced, she asked for my physical maladies to focus on for that session. She communicated clearly what she was doing, and provided options for styles of treatment. Crystal communicated when she was going to adjusts pressure and focused on my specific needs, resulting in deep relaxation and relief from pain and stiffness. When it came time to clean residue oil off my body, she is considerate enough to lightly apply the hot cloth on my skin, to help me acclimate to the change in temperature. She is now my massage therapist for the immediate future; will be visiting her again and will also recommend her to friends...