It's About Rocks — Local services in Hot Springs

We went in because they had some pretty rocks that I thought the kids might be interested in. We grabbed some soap and some other items that we were interested in. My son dropped a set of magnets and two of them broke. My son and I picked up all of the magnets and put the broken ones into a pouch to purchase. One of the ladies that works there came up and helped a little bit. While she was doing this, another lady that works there walked around audibly badmouthing my son. When I checked out I talked the cashier and thanked her for the way that she handled it. I mentioned that it was upsetting the way that the other lady was acting. She mentioned that it was the owner. The whole time that this is happening, the manager is casually pacing around the store locking eyes with me. As we were leaving, I mentioned that I didn’t appreciate the way that she handled it and it went quickly went downhill from there.

I’ll admit that at that point my anger was getting tough to control and towards the end of the heated argument I said something nasty. I don’t regret it, but I wish that I could have handled it a bit better. She returned with the bitterness and I made my exit.

I find it strange that a store full of peace rocks and Buddha statues is run by a miserable miser. Thank god she is surrounded by people who have a modicum of personality and compassion.

All that being said, the soap...

We vacation in Hot Springs often and we love the little shops on Main Street. My family are into gems and crystals and for the past 12 years we’ve been to every Crystal store in Hot Springs. This particular store, we visited the owner was actively stocking us, like we were going to steal something. She never tried to help us. We left and over and over again we went back on vacation and kept trying to give this store the benefit of the doubt but this owner never disappoints in her negativity and outbursts of anger with employees and customers. It’s just really sad that she doesn’t know exactly how to deal with the public but owns a awesome store. I would recommend that she hires a store manager and she stay in the back room. We still recommend the store, just get prepared 😊

Response to owners reply: The employee we always encountered was blond long hair, late middle aged. I can’t give an exact date because like I said we vacation there at least 2-3 times a year. Maybe next time I will video her and send to your website email. You might be the owner and she might be your manager. I never asked if she owned the store, but she sure acted like it. I hope you work it out and get quality employees. It’s such a...

My husband bought me a Christmas gift from this place we live in Iowa we were visiting family he bought me a necklace on Christmas day upon taking the tags off the necklace without using any ill force the chain on the necklace broke. Upon calling the store they said sorry can’t fix it all I asked for was a replacement shame since I didn’t even put it on my neck and it was broke the lady then proceeds to tell me that well we sell pendants not really necklaces which is the furthest thing from the truth she said the pendant is what we are really selling the necklace just comes with it that’s the most lousy thing to tell a customer I bought a necklace from that store not a pendant it was a full necklace Sounds like a shop it doesn’t wanna take responsibility for selling lousy cheap items that was a very nice Christmas gift for my husband we have six kids and our money is tight so when something like that happens you expect somebody to stand by their product the...