horrible experience on 7/16/24 !!!
we booked for 10a 7/16. we booked 2 days in advance. we arrived @9:55 to no instructor/no one on site. (online says to arrive early & no eating 2hrs beforehand).
-booking email had no contact info so i called via website number.
owner answered, said an instructor was “on the way” was “running late” & would be bringing her baby to the class. we were allowed to go inside & “wait”. *we waited for 45 minutes
this is a instructor led class, so self taught aeriel yoga was not an option/not what we paid for.
10:20, 10:30, 10:45a passes. no communication. no instructor. nothing. i call back, no answer. I text from my phone & we leave @10:47a, no update/response from owner.
my bff calls from her phone 11:05a, we get an answer.
“the instructor can’t do 11a only 1p, my bad”
our class was for 10a-11a. we have other bday plans. we can not come back later. we’ve wasted our morning, we’re starving; my friend also has to breastpump. we express this to owner.
“we offer no refunds, the only option is to come back later or do a virtual session” “happy birthday”
we expressed we were from out of state for a short time& those options wouldn’t accommodate us. we wanted a refund. we didn’t receive any service. still the same response.
I would give 0 stars.
it was my bffs bday, i’m from out of town, im also a RYT 250 (yoga teacher) so i understand things change & was trying to “wait it out” as not to shift into a negative mood/divert our days plans & to support a business.
-however, 45 min w no communication is unacceptable & unprofessional.
-yoga & self care is about accommodation, calmness, mindfulness; we experienced the opposite.
-any business (small or big) is a business to serve others & support others in choosing your business for a service. we’re human to human & anything can be worked through w conversation. this business was not willing to accommodate their mistakes nor offer flexibility after requesting the same from us when they were late. They were reactively communicating (they didnt proactively reach out to us at all, just responded to us) & hung up on us when we expressed that we didn’t have time to come back at 1p, left & wanted our money back.
**leaving this thoughtful review for those to research other yoga spaces in Houston w different protocols, practices, & procedures for a beautiful...
Read moreI highly doubt this instructor is certified.
Some poses were placing too much pressure on the neck area or curving the spine in a risky way. Either she she’s really bad at it or she doesn’t know what she’s doing. You can really hurt yourself attending her class. Me and my friends left with headaches, nausea and pain in our bodies
Her hands on assist were very aggressive, she was pushing my knee past hyperextension
Her instructions were unclear, her cadence was too loud and tense, even in savasana She “blames” you for not doing the pose correctly rather than help you get there The music was not appropriate to the flow, she came in unprepared
This is not just bad, it’s unsafe and can put you...
Read moreI’ve always wanted to try aerial yoga, and this did not disappoint! It was refreshing, the instructor is incredibly warm and welcoming. I got overwhelmed at first because I am actually afraid of heights (though I wasn’t expecting THIS to trigger that fear, haha!) but she was incredibly encouraging and I was able to combat my fears. As a previous review also mentioned, I had some pain with a couple of poses, just from the sensation of the silks holding me up against gravity - but I am also a heavier body type so I found that to be expected. I know it is something I will get used to and I am really looking forward to my...
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