Cellular Wear — Local services in Houston

Review for 'Cellular Wear' 🥴

As a fellow business owner, I understand the importance of customer service and the impact it has on business success. My recent experience at Cellular Wear in Houston was a mix of frustration and appreciation, which I feel compelled to share.

Payment Process: My frustration began with the store’s payment policy. Despite attempting to make a significant purchase of $3,500, I was unable to use tap payment—a secure and modern convenience—due to the store’s restrictions and ignorance on fraud prevention and tap payment. This led to an inconvenient and costly process of transferring funds, which was both unexpected and unnecessary.

Store Hours: The discrepancy between the store’s posted hours and actual closing time was another source of irritation. Being asked to leave at 6:30 PM, despite the advertised 7 PM closing time, was not only inconvenient but also felt dismissive, especially given my willingness to make a substantial purchase. Despite resolving issues with my bank and having funds available by 6:46 PM, I left without the product due to the store’s lack of promise to deliver the service it promised which is a 7pm closing time that needs updating.

Store Hours and Marketing: The early closure at 6:30 PM, contrary to the 7 PM time listed online, was another point of frustration. Meanwhile, the staff were outside creating social media content for marketing purposes, which, while important, should not compromise customer service

Management and Customer Service: While the staff exhibited commendable dedication to customer service, the owner’s approach to customer interaction and business operations seemed misaligned with maximizing profitability. It’s apparent that revenue-driven decisions are at the forefront, yet there’s a lack of consideration for the long-term benefits of providing a cost-effective, accurate and friendly multichannel shopping experience.

Final Thoughts: I’ve given the store a five-star rating because the employees deserve recognition for their efforts. However, I hope the owner realizes that adopting a more customer-friendly attitude and an online storefront could significantly enhance profitability and customer satisfaction. While I might consider returning in the future and spending $2,000 to $3,000 weekly, it won’t be my first choice.

I encourage others to support businesses, but if you’re a savvy business owner, it might be best to steer clear of the owner until the/his ‘beta’ phase is over.

Best...

This place is awesome. I just got a new phone and I was in the neighborhood looking for a case that I would actually like. I saw the reviews for this place and decided to make this my second to last stop. I should have made it my first it would have saved me a lot of time and frustration! I was greeted warming by Scat! She was welcoming friendly and funny AF. In fact everyone that I encountered there was extremely nice and the place was clean, well organized and well lit 👌. Their prices were very reasonable and she helped me the whole time even with my kid who had ants in his pants the whole time, she gave him a couple of cute toys which sold me right there. I mean who does that anymore?! 😃😃 She even installed it for me the screen protector and the case! Got a customer for life. I'm coming back for...

The staff at the store are helpful with enough staff to engage with each customer. I purchased the latest edition of MacBook Pro at Cellular Wear. It was brand new, still in the wrapper! I have not had any issues with the MacBook. I absolutely love it. Keep your receipt to show Apple. If possible, ask staff at the store when they originally purchased the product because Apple might use the date they retrieved the product. A quick call to Apple Support should remedy the discrepancy. I was able to purchase AppleCare+. I only caution you to do research for the best price. I realized it was priced lower at a different store. I went back and the associate credited me the difference. They beat the competitors pricing. Overall, the service and product is...