Houston Auto Broker — Local services in Houston

This was the first place I got a car of my own from that had my name on it. I was 19 and naive, and I will never be doing business with them or any other side-street used car place ever again (TL;DR version at the bottom).

Back in January, I had put $1000 cash down on a 2000 Lexus RX300 that was in really good condition compared to the other vehicles that I had gone in and looked at. The left mirror didn't move too much, but that wasn't necessarily a problem for me, since I was the only person driving the car to and from my job at the time, as well as to take my younger siblings to school, friend's houses, band practice, etc. My mom co-signed it with me so that she could help me with payments if needed (no job/temporary assignments last forever, unfortunately).

Everything was fine up until May, when I basically ran out of money after my temp assignment ended and I wasn't receiving any new ones from my staffing agency. Of course, my card had declined, so I called up HAB and told them my situation, and that I didn't know when my next payment was going to be. The woman I spoke to said that they would work with me and, though there would be late fees for a few late payments, everything would have been fine. I got caught up, and everything was fine.

A few weeks later, the car overheated. My parents and I figured out that the radiator was busted, and so we needed to replace it, which set us back about $140 for all of the necessary parts needed.

I then got a new job in June. Then, on the way to my SECOND DAY, my car broke down about ten minutes away from my work (which was about forty away from my house). I lost my brand new job, and they had to tow it from a church parking lot to their business (it was a lot closer to them than my home was). I called multiple times for the following two or three weeks afterwards to find out what was wrong with it. I would call in, they would say they'd have the manager talk to me, and then I'd never hear from them again. Keep in mind that this place is TINY, and it is a FAMILY-RUN business, so there is NO reason they shouldn't have had someone talking to me about what was going on for several weeks.

As it turns out, the head gasket needed to be replaced, which was a $600+ repair with at least $350 up-front to pay the mechanic to fix it. As I had mentioned before, I had no job at that point, so I called them and told them that I couldn't pay for it right now, but I would at some point when I got a new job. They said okay and left it be, and my mom temporarily gave me permission to use her card to make payments. One week, they tried to take a payment from my mom's card without asking me or my mom for authorization first. It wasn't until I called them very sternly and told them to take her card out of the system that they did so, even though they told me that they "could only get a dollar out of it anyway."

I finally got my current job on June 20th. At this point, my mom had made a few payments, and I had already told them about my new pay schedule, and they, again, told me they were willing to work with me. I get a call from them on June 29th, which was when my next payment was originally due, and I told them I won't have my paycheck until the following Wednesday (July 4th). The woman I spoke with acknowledged this and hung up, and then I got a call on June 30th basically asking for my money again. I told them the exact same thing that I told them the day before, and they said okay. Then, they called AGAIN the next day and asked for my payment. Again, they are a family-run business in a tiny office, so there is no reason they should have asked me THREE TIMES for a payment I said I was going to make at a later date yet.

(TL;DR): These people don't communicate with one another, nor with their customers. They don't care if you are trying your best to make things work. If you're not paying them, even with a legitimate reason, you might as well be dead to them. Do not buy a car from here if you want stable communication and an...

Liars and thieves! Worst place I’ve bought a vehicle from. I noticed even previous employers Genesis (which rated them) and her cousin who no longer works for these thieves have a very negative outlook of this horrible place! They illegally repo my car so they can get more money out of me! They did it twice the first time charging me $1500 to get it back. First off the owners daughter was driving it around prior to me purchasing as her regular transportation. The day after purchasing the check engine light came on, so I’m believing the computer was reset. I called they stated they no longer worked with the shop that they promised I would get a discounted price just the day before. Considering it was an Audi Q5 and I just gave them a large down payment, I wasn’t financially able to repair anything at the moment so I wasn’t able to continue driving it until I was able to get it checked out while I was continuing to make payments bi weekly. The first time, they stated I was late when in fact I wasn’t they had a diff due date in the system then in the contract. Once I paid them $1500 after leaving me my son and nephews stranded. The owners daughter asked me for the key to bring it around when she brought it to me, my son’s iPhone 8 was missing. I immediately said something about it but of course it was denied and unfortunately the phone wasn’t locked so she was able to turn of the find my phone... the second time I gave them a post dated check before leaving to Cali upon returning the next day I took it out of the garage and went to a family gathering when I was getting ready to leave the gathering I noticed it was gone! They claimed they weren’t allowed to take post dated check but the supposedly Asst manager ensured me it was okay at the time of dropping it off. Most embarrassing thing they could of done. I honestly was tried of dealing with them so I didn’t even question them. I simply asked to get my stuff out of the vehicle and the unprofessional owner started yelling at me threatening me to put me in jail for trespassing. I left called the cops and had them to escort me to gather my belongings. They still refused to allow me to get my stuff stating they would get it. When they brought me my stuff, I was missing my Tom ford sunglasses, all my makeup valuing around $500 and my sons hearing aides. They lied and said it wasn’t in there. They should definitely be held accountable for the things they do. I’ll put it in the hands of God and let him handle it. They will pay the consequences for...

PLEASE take the reviews very seriously. I could write a few pages about the above and beyond disrespectful and unprofessional behavior from this company. This is by far the worst in-house finance in Houston maybe in Texas. The owner illegally repo’d my vehicle when me and my kids were at the zoo left us stranded. When I called to find out what was going on the lady told me he was upset that I didn’t pay my full down payment I was clueless as to what she was talking about. By this point I had the vehicle over two months. I put a deposit down that went towards my down payment prior to driving off the lot. Then when purchasing is when I paid the remainder. I have receipt for the full amount it was in cash. So obviously what happened was the lady I purchased it from stole my money. When I got there to pick up my vehicle he charged me $1100 extra making up charges and charging over the price stated in the contract for diff fees. I ended up paying it. They forced me to give them the keys or they weren’t going to return my car even after paying, so I hesitantly handed over the keys. They finally brought me my car, upon getting in I noticed I had serval items missing including my brand new iPhone and prescription medicine. Every time I would call in to make a payment they would tell me the amount for my note and then charge my card a higher price from what she told me, the only way I found that out is looking at my bank statement. These people are crooks and thieves I literally got tired of dealing with them and gave them back the car. I went in to make a payment the haspanic girl started copping an attitude bc I asked a question about the charges of fees in the contract that she didn’t know the answer to. So she start saying they were going to have to charge me $300 for the spare key I already paid them for. She called another lady on the phone which according to her was the GM which stated for me to pay the $300 or leave the car. She then refused to take my car payment so I left and they once more repo’d. I went up there to talk to the owner and he was very disrespectful saying I need to pay off the car if I wanted to keep it and that if I tired to get my stuff out of the car without giving them the keys since last time they stole my stuff. The owner started yelling at me telling me he was going to put me in jail. I had to call the cops myself bc I could no longer deal with them. I hope and pray they aren’t able to get over on...