Ruby's Salon & Spa - Hillcroft — Local services in Houston

If I had a choice I would give this place negative starts. Please Don’t ever go here. Extremely unprofessional and rude staff they make you feel like they are doing you a favor. Service’s below average. They claim they are giving cheap rates but they don’t even do their job properly. I was visiting from Miami and went for a body wax - they left hair patches and when I showed the lady doing my waxing she says I already did that area if your hair didn’t come out we can’t help it! I was shocked…. And sternly told her to re-do it! After she finished the waxing session she didn’t even clean the stuck wax in my body but instead, just put some oil on my legs, gave me a paper towel and walked off saying that we charge so less so we don’t do the cleaning part - do it yourself. I have waxed in so many different parts of the world but no one has ever treated me like that!!! When I went to make the payment I told the lady taking the money about my experience and she told if you have any grievances tell the person concerned who did your waxing (she was an old Gujarati lady. In another note I also saw an old lady customer sitting there for a hair cut and they made her wait for more than half n hour that she got frustrated and just got up and walked off shouting. The staff is below standards and mannerless. They think by offering a little cheaper rate they are doing the customers a favor BUT sorry to say you are disappointing beyond measures and I will never come back to you or recommend anyone to your salon ever!!!!!!! DISSATISFACTION TO ANOTHER LEVEL - PEOPLE STAY AWAY, THIS PLACE IT IS SO NOT WORTH IT EVEN IF THE...

Extremely unprofessional people. They don't pay attention when they are serving you. The lady who did my eyebrows and upper lips was so rude and she did my lower lips without asking me. While doing eyebrows she was so slow that's why I experienced lot of pain. I wanted to do only upper lips with wax, she put wax all over my lips and I was like what the hell is this. When I asked wipes to wipe it she said we don't have anything. They were just stalking me since I entered and they charge me extra for card payment. I asked them prior about payment and they were in rush to provide a service which is very ridiculous. I would not suggest this rubby salon to anyone. Even they don't have...

I don’t think I can even give a one star. It is really bad. I’ve gotten bruised all over my chin after I got threading done here. I don’t know the technician’s name but she clearly couldn’t see because I had overgrown eyebrows and she said I did not have any. When she said she was done with threading my chin, I saw a lot of patches of hair still left. When I told her to take them, she said there was nothing and every strand of hair has been removed. She clearly couldn’t see properly. They also do not take Amex. They are not clean as well. I went there urgently to get threading done but left with a bruised chin and a lot of strands of hair still left...