Ashley Store — Local services in Huber Heights

Very dissatisfied with the level of professionalism from Hyatt. During the check out process, I had to repeat 4 times that my billing address is not a local zip code and even gave my salesperson my license to easily put in my information. Even still, it was processed incorrectly and was denied payment. I was gracious in the lack of understanding and just kept repeating myself to not put my billing information with a Huber Heights zip code. I was instructed to call the financial institution to see if perhaps there was an issue with my account after the correct zip code was input but still was rejected. I wasn’t able to spend anymore time at the store so I told them I would be back. I went in the next morning the moment the opened. I told my salesperson person I had called and was informed my account was not blocked or anything of the sort so I should be able to make the purchase and let’s try again. She let me know she needed my account number again as she shredded it for security purposes. I appreciated that gesture so I told her I would have to look it up again. In less than a minute of me looking she asked in a frustrated tone “did you find it?” I was gracious and didn’t speak up about that either but was taken aback by lack of patience and professionalism. Once I gave her the information she tried the purchase again and it was once again denied. She called the merchant line for my account and when she got off the phone she said it was because I told her the wrong kind of payment I had, it was a different merchant. I respectfully told her that I in fact told her 4 times the day before what type of payment I had and provided her all the correct information. I followed that statement up with “I am not happy with the level of service I am receiving” and before I could say anything else she started raising her voice at me. Her manager tried to stop her from yelling and we continued back and forth, mind you I never raised my voice, I never cursed, or called her out of her name. I asked her manager to work with someone else, he agreed and she left the desk. While working the sales manager him and I had a productive conversation about my experience and he was very professional and apologized for my experience. Before we could complete my transaction Hyatt came back to the desk and starting yelling again saying things like “I don’t want that sale”, “delete that sale and you can go to another store”, “you need to leave” while holding her arm up pointing at the door, called me a Karen for not understanding as a former sales professional myself, and much more all while her manager was trying to calmly convince her to stop yelling and go to the back. The whole interaction was outrageous, unprofessional, and unprovoked. I should be able to state that I am displeased with the level of service I am receiving as long as I am not disrespectful which I was not. Highly recommend avoiding Hyatt as a sales associate if you want...

I have been a recent customer for the last 5 months and was helped overtime by a really nice,polite and professional lady by the name of Haiatt,she took her time and helped me pick out a few chairs,I went back several times and purchased a bed,pillows,sheets,she is one of the best sales people I have ever had the privilege to work with,there was no pressure,very soft spoken,understanding and patient young lady,wish all salespeople were as kind and helped there customers the way she does,stores would have better sales! I went back a few weeks later to buy mom a furniture set, and during delivery we had a few concerns and questions,Haiatt took the time on her day off to call us and clear up my mom's questions, you dont find that everday. My mom wanted to thank her for everything,so I told her I had already put my reviews up,she is old fashion and gave me a card to give to her,as I'm putting this review up I happen to see I bad review from Felicia Dean? This lady must have had a bad day,Haiatt is a very professional and understanding salespeople along with the rest of her staff,she is a asset and my mother and I will be coming back soon to work with Haiatt for additional things for her apartment. She is highly recommended and so is the store ! We will not shop anywhere else ! Thank you Ashley store...

My husband and I had a great experience here on Saturday. We were looking for specific furniture and Priya was very helpful. Priya looked up the specific details on each of the items we were looking for and helped us compare them. She did not try to sway us one way or the other and there was no pressure from her to buy anything. My husband had done his research and knew what the prices were from various area stores and Priya was able to price match what we wanted to purchase. There was no muss or fuss about it, just a simple "we will match that price". Priya was very pleasant and professional throughout the buying process and I'd definitely recommend that you ask for her when you stop in. We also met Patrick, who is the manager. Patrick is very friendly yet professional and has a demeanor that is very customer oriented. I can tell that demeanor is passed along to his employees as this was the most pleasant, no pressure, customer focused interaction we've had while furniture shopping. We did purchase a couch and a recliner while we were there and they will be our go to place the next time a need for furniture arises and we will also let our friends know what a great experience we had at this Ashley store with Priya...