Chick-fil-A — Restaurant in Huber Heights

My son and his uncle recently visited the drive thru. They placed an order for a 30 count nugget, 4 waffle fries, and spicy chicken sandwich add cheese. My son's uncle dropped him back home to his mother and went about his evening. As my son got settled inside and opened his bag, he quickly realized he did not have the correct order. So he reached out to me to help remedy the situation. I assured him no big deal, let me call them and I'm sure they can fix it for us. Which lead me to call the location and speak to a team member who gave me three different options. Refund the money to our card, give us a credit that is good for up to 14 days, or they could remake the food. We really just wanted the food remade since my son and his two sister was still hungry at this point and have not ate. We figure ok awesome. Wrong! The team member informs me they have to bring the food back in order to get the meal that the location failed to give me. Which I understand and makes since. However I explained to the team Member his uncle would have to past the location in order to go get the food to then bring it back to the location then to go back to my son's house. All seems a bit much so I asked at what time does our time and money, gas, and inconvenience come into factor. Can he just pick the food up to take to my children. He very rudely told me no because I'm eating others peoples food. To which I asked him for his name and instead of giving it he chose to hang the phone up on me. As you can see in the photos, none of the correct food on our receipt to which we did not care to eat because it’s not what we ordered. They could not have handled the situation worst. Zero care or respect for our time or business and the audacity to hang up the phone on me...

My family visits the Huber heights chick fil a frequently. I've recently been getting the Market Salad with modifications as well as a cookie yogurt with modifications. Today my family went to the location to dine in. We arrived during breakfast hours and waited until lunch was to begin. My husband attempted to order our food and was told we couldn't make any modifications. He asked to speak to the manager on staff, Skylar Watkins. She told my husband no modifications were allowed. I went to the front to show her on my app that we've visited this location and have modified my salad and the yogurt everytime. She refused to look at my app and told me I must be confused on locations because this location doesn't do modifications for salad or yogurt. I told her it's the closest CFA to my house, I definitely wasn't confused. She said well then you're lying because we don't modify those items here. I again tried to get her to look at my transaction history. She refused to do so. We took my daughter out of the restaurant crying because she couldn't get her cookie yogurt. I went back in to get the managers name and the owners information and the manager saw me and refused to speak to me. She sent another member of staff over to "deal with me" as she told the staff member loud enough for me to hear her. Skylar Watkins professionalism is not to the standards of a CFA employee and was disgusting to experience and witness. The staff need to be properly trained on how to handle modifications, so the experience is the same everytime. Skylar Watkins also needs to be trained on how to handle customers and if she cannot improve her interactions she...

Disappointed with my recent experience

I recently visited the Chick-fil-A location in Huber Heights, OH, and unfortunately, I had a disappointing experience. During my visit, I discovered a piece of plastic in my egg and cheese muffin , which I believe was the cheese cover. When I brought this to the attention of the manager, she assured me that it was from the eggs and not plastic. Despite my doubts, she offered me another sandwich, but I declined as I didn't feel comfortable eating anything else from the establishment.

After leaving the store, I contacted Chick-fil-A's customer service to express my concerns and provide feedback. They assured me that the manager of the location would contact me promptly to discuss the incident. However, I never received a call from anyone, despite reaching out multiple times. This lack of follow-up and resolution has left me feeling dissatisfied with my overall experience.

I understand that mistakes can happen, but it's disappointing when a company fails to address the issue and provide a satisfactory resolution. I hope Chick-fil-A takes this feedback seriously and takes appropriate measures to prevent such incidents in the future.

Despite this unfortunate experience, I must mention that the staff members I interacted with were polite and friendly. It's just the lack of follow-up and resolution that has left me disappointed.

I believe it's important for potential customers to be aware of such incidents, so I have decided to share my experience through...