Verizon — Local services in Huber Heights

This store is horrendous. Both times I've been here have been AWFUL experiences. I used to work in retail so I am extremely sympathetic to those who work in customer service, especially in these unprecedented times. However, the people that work at this store are nothing short of lazy, incompetent, and rude. I will literally never come back to this store.

The first time I had a bad experience, I came to pick up an order I had placed. It gave me a time to come pick it up, which was 15 minutes before close. I figured it would not be a big deal because I was just picking up an item that had already been paid for. I showed up 10 minutes early (25 minutes before close) and the store was being locked up by who I assume was the manager. My fiance asked her if they were open, and what the situation was. She said that they were closing because they were understaffed. This would have made sense, if there weren't 2 other employees standing there with her. We tried to ask her what their hours were and she avoided the question and said that they were closed and we needed to leave. We were in our car the entire time and not being obtuse at all. Understandably upset at being treated this way, my fiance got out to take a photo of the hours posted on the door. She got in her car and shined her brights on us until we left. I have never felt so accused and humiliated at a situation like this.

My most recent situation happened today with an employee named Trevor. He was incredibly condescending and rude the entire time we were in the store. We were asking about upgrading my fiance's phone, which apparently Verizon is not doing currently, which is totally fine. However, he was extremely rude and short with us, and barely acknowledged anyone that was walking in the door. My fiance asked about the stock and he was barely paying attention and acted like we were inconveniencing him. There will be no third straw with this store because I have seen absolutely enough. It's a shame that all of the good Verizon stores are closing, and stores like this one remain open. Honestly, disgusting behavior...

I Recently switched from ATT first net over to Verizon’s “first responder” program. However, I switch about 3 weeks ago and I have had several issues so far. I also had to stay on top of this on my own because things just did not seem right. I HIGHLY recommend you thoroughly check over your billing to make sure you’ve been set up correctly if I were you.

The first issue at hand is I have yet to actually be set up with the “first responder” program.

Second issue at hand my billing has not been accurate with multiple discounts not being applied correctly.

Third issue at hand I was advised about the Verizon whole house wifi and that by signing up I would be given my choice of the free streaming service package. Well that has yet to be given to me and I have recently been told that my whole house wifi was set up incorrectly and set up as wifi backup , meaning you can only use it for 7 days.

I will say the rep who assisted me was named Tylor. His customer service was top notch and such a nice guy. He appeared to be very helpful and I truly hope he and think he had good intentions when setting up my new service. However, I have sort of felt like I have been placed in the back burner with getting my issues resolved. I have been promised that things will be corrected and have copies of those conversations/recordings.

I am going to give this location/management a little more time to get this matter resolved or I will be canceling service and going back to att. I truly want to buy into the Verizon switch and hope the matter is going to be resolved asap. If this issue at hand is corrected my review will be changed...

We have gone in there twice within the past week asking for help with a broken phone. The associate the first time seemed like he didn’t want to be bothered with our problem of a broken phone because we have insurance. The second time we went in for assistance with transferring the old phone info to the new phone and for lack of better words the male associate said it was my problem cuz they don’t do that anymore. He offered no assistance or reassurance. We then asked about phone cases to purchase one and was told to hold on and wait. Two customers walked in after me and both were helped WITH PHONE CASE QUESTIONS while we were stuck waiting. When asked about a restroom, the associate didn’t offer an idea of another place close we might be able to take our young son since the store restroom is for associates only. Seeing how long we had to be in the store and how little help we got, letting a customer use the restroom for their toddler would have seemed like the least they could do. Very disappointed and will be telling everyone that the Huber store should be avoided...